The implementation of Lexzur software follows a structured, collaborative process designed to minimize disruption and ensure a tailored fit for each organization. Here is a step-by-step overview:
1. Initial Consultation & Needs Assessment
Engage with stakeholders to understand business requirements, pain points, and desired outcomes.
Review current processes and identify opportunities for automation and improvement.
2. Proposal & Solution Design
Present a menu of options, modules, and add-ons based on the assessment.
Define the scope of implementation, including edition selection, required integrations, and customization needs.
3. Configuration & Customization
Configure the software to match organizational workflows, roles, and approval hierarchies.
Customize modules, forms, dashboards, and user permissions as needed.
4. Data Migration & Integration
Migrate data from legacy systems or other platforms.
Integrate Lexzur with existing tools such as CRM, ERP, and email platforms (Outlook, Gmail).
5. Training & User Adoption
Conduct workshops and training sessions for end-users and administrators.
Provide best practice guidelines and usage documentation.
6. Quality Assurance & User Acceptance Testing (UAT)
Perform QA to ensure all requirements are met and customizations function as intended.
Facilitate UAT with key users to validate the solution before going live.
7. Go-Live & Post-Implementation Support
Launch the system for all users.
Offer ongoing support, troubleshooting, and enhancement services.
Implementation Timeline
The typical implementation period varies based on project complexity but is designed to be painless and efficient. For standard setups, implementation can take a few weeks; more complex customizations or data migrations may extend the timeline.
Customisation
Lexzur is recognized for its high degree of configurability and customization, enabling organizations to tailor the platform to their unique business needs. Below are key data points illustrating its flexibility:
Modular and Flexible Architecture
Lexzur offers a platform-as-a-service (PaaS) model, allowing organizations to select and configure only the modules they require (e.g., contract management, litigation, billing).
System and Workflow Customization
System Settings: Admins can access and adjust every module and feature, including user permissions, workflows, classification of contacts, tasks, and litigation stages.
Workflow Automation: Design and automate workflows for contracts, matters, cases, and approvals. Custom approval centers and authority matrices can be set up.
Custom Forms & Fields: Create custom forms, questionnaires, and fields for client intake, case management, and document workflows.
Branding and User Interface
White Labeling: Change the look and feel of the software to reflect company branding—logos, colors, and design guidelines can be customized.
Custom Dashboards: Configure dashboards to track specific metrics, KPIs, and progress in real-time, tailored to each user or team’s needs.
Role-Based Access & Permissions
Define granular user roles and permissions, limiting access to certain features or data as required by organizational policies.
Client and Advisor Portals
Customizable Portals: Tailor the client and advisor portals to manage request types, notifications, welcome messages, and interface elements.
Notification Settings: Set up automated alerts and reminders for deadlines, tasks, and key events.
Custom Reports & Analytics
Generate custom reports on contracts, cases, billing, expiring items, and more, with filters and formats that match business requirements.
Scale the platform up or down as business needs evolve, adding or removing modules and users as necessary.
Industry-Specific Solutions
Lexzur offers vertical SaaS features tailored to specific legal domains (corporate, IP, family law, etc.), ensuring relevant workflows and templates are available.
Additional Costs
Lexzur primarily uses a subscription-based pricing model, but there are some potential additional costs to consider:
Setup Fees: Standard cloud implementations do not typically require a separate setup fee for most users. However, for on-premises deployments, advanced customizations, or complex data migrations, setup or implementation fees may apply. When working with consulting partners, implementation and configuration services are available as fixed-price projects or time-and-materials (T&M) engagements, sometimes billed at rates such as £160 per unit/hour.
Maintenance Charges: Maintenance is generally included in the subscription fee for cloud-based plans, which covers updates, bug fixes, and ongoing platform enhancements. Lexzur is described as having “low-cost maintenance” by users, with no hidden recurring maintenance fees for standard SaaS customers.
Support Charges: Basic support (email, ticketing, chat, and knowledge base) is included in the subscription. For advanced or premium support, such as dedicated technical account managers, out-of-hours help, or banks of “Enhancement Hours,” additional charges may apply, especially when engaging through partners or for bespoke consultancy. Support response times for standard plans are typically within business hours, with faster or extended support available at extra cost.
Training: Lexzur offers onboarding and training as part of its implementation, but bespoke or advanced training courses may incur additional fees, especially for custom sessions or large teams.
Custom Development: Custom add-ons, integrations, or workflow automation beyond standard configurations may be quoted separately.
Training
Lexzur provides comprehensive training and support to ensure a smooth onboarding and ongoing user experience:
Onboarding & User Guides: New users receive step-by-step onboarding guides, covering account setup, profile customization, and feature navigation. The documentation center includes guides on managing matters, contracts, collaboration, calendar, document management, and reporting.
Live Training Sessions: Lexzur offers live training sessions, such as “Getting Started with Lexzur,” which typically last around 40 minutes and cover platform navigation, user management, document automation, and reporting. Bespoke or advanced training is available for organizations with specific needs.
Support Channels:
Email and Ticketing: Submit support tickets for bugs, questions, or improvement suggestions directly from the platform.
Live Chat: Access real-time help via the in-app chat icon, connecting users with human support agents.
Phone Support: Available for certain plans and regions.
Knowledge Base & FAQs: Extensive online resources, including articles, FAQs, and troubleshooting guides.
24/7 Support: Higher-tier plans or custom agreements may include 24/7 live representative support.
Ongoing Support: Support is available during business hours by default, with options for extended or premium support for organizations requiring faster response times or dedicated account managers.
Security Measures
Lexzur employs robust, enterprise-grade security protocols to safeguard client and user data:
Encryption:
All data in transit is protected with bank-grade TLS/SSL 256-bit encryption.
Data at rest on servers uses full disk encryption with the AES-256 standard.
Authentication & Access Control:
Passwords are stored using Bcrypt hashing with salt.
Strong password policies and login attempt throttling are enforced.
Role-based access controls and granular permissions restrict data access.
Geographic Redundancy & Backups:
Client data is backed up across multiple geographically redundant servers, ensuring availability and disaster recovery.
Audit Trails:
User activity is logged, including login attempts, IP addresses, and actions, providing traceability and accountability.
Compliance:
Lexzur is committed to GDPR compliance and follows best practices for data privacy and protection, including limiting data collection, maintaining accuracy, and deleting data when no longer needed.
Adheres to additional regional data protection regulations such as PIPEDA.
Secure Development Lifecycle:
Security is integrated into the software development process, with regular security testing by independent consultants and adherence to secure coding standards.
Mobile Security:
Mobile app access is authenticated via secure access tokens, preventing credential sniffing.
These measures ensure that Lexzur meets the security, privacy, and compliance needs of legal teams and enterprises worldwide.
Updates
Lexzur releases regular software updates, with new versions and enhancements typically published every 1–2 months. Each release includes new features, bug fixes, UI/UX improvements, and security enhancements. Updates are documented in detailed release notes, which are made available through Lexzur’s documentation center.
Update management is handled centrally for cloud-based deployments—users receive updates automatically with minimal disruption. For on-premises installations, updates are managed in coordination with client IT teams to ensure compatibility and minimize downtime. Release notes outline all changes and guide on new functionalities, ensuring users are informed and can quickly adapt to improvements.
Data Ownership and Portability
Lexzur’s policy is clear: customers retain full ownership of all data they input or store on the platform. Key points include:
Data Ownership: All data provided by the customer remains the property of the customer, not Lexzur.
Data Access & Portability: Customers can export their data at any time during the subscription period. The platform provides tools to export records and data in commonly used, machine-readable formats.
Post-Termination: Upon termination of the subscription, customers are advised to export their data before the account is closed. Lexzur is obligated to delete all customer data within 90 days of termination and will not retain or process data beyond this period.
Privacy & Compliance: Lexzur complies with GDPR, ensuring that data is processed transparently, with user consent, and is deleted when no longer needed. Data is not accessed or shared without the customer’s consent.
Scaling Up / Down
Lexzur offers flexible scaling to accommodate changing organizational needs:
User-Based Licensing: Pricing is based on the number of users and selected modules. Organizations can add or remove users and features as their requirements evolve.
Modular Add-Ons: Features and modules can be enabled or disabled at any time, allowing for easy expansion or reduction in platform capabilities.
Plan Upgrades/Downgrades: Customers can upgrade to higher-tier plans for additional functionality or downgrade to reduce costs. This can typically be managed through the admin dashboard or by contacting Lexzur support.
Cloud Flexibility: For cloud deployments, scaling is seamless and does not require downtime. On-premises clients may require coordination for major changes.
No Long-Term Lock-In: Subscriptions can be adjusted on a monthly or annual basis, with the ability to cancel or change plans as needed.
The terms & conditions for contract renewal and cancellation
Contract Renewal
Automatic Renewal: Unless either party provides written notice of non-renewal, Lexzur subscriptions automatically renew for the same period as the previous term, at the current terms and pricing listed on the Lexzur website.
Notice Period: Written notice of non-renewal must be sent at least 15 days before the end of the subscription term. Notices can be sent via email or through the cancellation option within the product interface.
Renewal Pricing: Renewal is subject to Lexzur’s standard pricing at the time of renewal. Lexzur reserves the right to revise fees with 30 days’ written notice. If the customer disagrees with a fee increase, they may terminate the agreement with 15 days’ written notice, provided this is done within 60 days of the notice of fee increase.
Contract Management: Users can initiate contract renewal directly within the platform, specifying renewal dates and notifying relevant users or teams. Options include deactivating or archiving previous contracts and inheriting approval/signature settings.
Contract Cancellation and Termination
Free Trial Cancellation: If the customer does not subscribe before the end of the free trial, all data is permanently deleted at the end of the trial.
Order Cancellation: Customers may cancel their order within 15 days of placement for a full refund of subscription fees.
Termination by Customer: Customers can terminate the agreement before the end of the term without liability (except for services already provided) if Lexzur fails to meet certain obligations. Fees for unused services are returned pro rata.
Termination by Lexzur: Lexzur may suspend or terminate services at any time, with reasonable advance notice, unless immediate action is required for legal or security reasons. Suspended accounts are held for up to 90 days before permanent deletion of all data. Extensions may be granted upon request.
Data Deletion: Upon termination (by either party), all customer data and account settings are irrevocably deleted within 90 days. Lexzur does not retain customer data after this period.
Amendments to Terms: Lexzur may update or modify terms and will notify customers. Continued use after notice is considered acceptance; customers may terminate if they disagree with changes.
Compliance
Lexzur adheres to multiple international and regional compliance standards to protect client data and ensure lawful operations:
Key Compliance Standards
GDPR (General Data Protection Regulation):
Full compliance with GDPR for handling personal data of EU residents.
Data processing is transparent, with user consent, and data is deleted when no longer required.
Users have right to access, correct, restrict, or delete their personal data.
PIPEDA (Personal Information Protection and Electronic Documents Act):
Compliance with Canadian regulations on the collection, use, and disclosure of personal information in commercial activities.
ZATCA E-Invoicing (Saudi Arabia):
Lexzur supports compliance with ZATCA e-invoicing requirements for law firms in Saudi Arabia, including secure archiving and Arabic/English invoicing.
Industry Best Practices:
Bank-grade TLS/SSL 256-bit encryption for data in transit.
AES-256 encryption for data at rest.
Bcrypt hashing with salt for password storage.
Role-based access controls, audit trails, and geographic redundancy for data backups.
Secure software development lifecycle (SDLC) with regular independent security testing.
E-Signature Compliance:
Integration with AdobeSign and DocuSign to meet legal requirements for electronic signatures.
Additional Security and Privacy Measures
User Authentication: Strong password policies, login attempt throttling, and access token authentication for mobile apps.
Audit and Monitoring: Detailed user activity logging for accountability.
Data Portability: Customers retain full ownership of their data and can export it at any time.
Regional Data Regulations: Commitment to complying with local data protection laws in all operating regions.
These measures collectively ensure Lexzur meets the security, privacy, and compliance needs of legal teams and enterprises globally.
