1. Initial Consultation and Needs Assessment
The process begins with a detailed consultation between the law firm and Lawsyst’s onboarding team. This step involves understanding the firm’s structure, practice areas, workflow requirements, and existing systems. The goal is to tailor the software setup to the firm’s specific operational needs.
2. Software Installation and Configuration
Once the requirements are clear, Lawsyst installs and configures the software. This includes setting up user accounts, permissions, modules (case management, CRM, billing, etc.), and integrating any third-party tools or services the firm uses.
3. Data Migration
Lawsyst assists in migrating existing data—such as client records, case files, billing history, and documents—into the new system. This step is handled securely and carefully to ensure data integrity and minimize downtime.
4. System Testing and Validation
After installation and migration, the system undergoes thorough testing. This includes validating workflows, checking data accuracy, and ensuring all modules function correctly. Any issues identified are resolved before moving to the next phase.
5. Staff Training and Onboarding
Lawsyst provides comprehensive training for all users. Training sessions are customized based on roles (e.g., attorneys, paralegals, admin staff) and cover all key features. Training is delivered via video calls, tutorials, and documentation, ensuring users are confident in using the platform.
6. Go-Live and Monitoring
Once training is complete and the system is validated, the firm officially transitions to Lawsyst. During the initial go-live period, Lawsyst offers close monitoring and support to address any issues quickly and ensure a smooth transition.
7. Ongoing Support and Optimization
Post-implementation, Lawsyst continues to provide 24/7 support via live chat, email, and video calls. Firms also receive updates, feature enhancements, and can request further customization as their needs evolve.
The entire implementation process typically takes 2 to 4 weeks, depending on the size of the firm, the complexity of its data, and the level of customization required
Lawsyst offers extensive customization options to align with the unique needs of different law firms and practice areas. Here are several data points highlighting its flexibility:
Workflow Customization: Users can apply pre-made workflows or create their own to match specific case handling procedures. This allows firms to automate routine tasks and maintain consistency across departments.
CRM and Lead Management: The CRM system is customizable to track communication history, manage leads from various sources (missed calls, website, social media), and allocate them efficiently. Firms can tailor lead funnels and follow-up strategies to suit their client acquisition goals.
Billing and Accounting Integration: Lawsyst’s billing module can be configured to work with local authority databases, bank accounts, and supplier records. Firms can customize invoice formats, payment methods, and reporting structures to meet regulatory and internal requirements.
Document Management: The platform supports both cloud and local storage with controlled access. Firms can define access levels, archiving rules, and retrieval protocols based on their confidentiality policies.
Telephony and Communication Tools: Lawsyst’s built-in phone system can be customized to record calls, send voicemails to email, and synchronize with mobile devices. Presence indicators and real-time chat features can be tailored for internal communication preferences.
Reporting and KPIs: Firms can generate custom reports on lead conversion, campaign performance, and employee productivity. These metrics can be aligned with specific business goals and reviewed periodically for strategic planning.
Lawsyst offers a tiered pricing model with monthly and annual subscription options. The base subscription fees vary depending on the plan selected:
Platinum Plan: $98.87 USD/user/month
Annual subscriptions come with discounts ranging from 5% to 12.5%, depending on the plan. Payment for annual contracts must be made in advance.
Additional Costs:
Setup Fees: While not explicitly listed, customization and professional services (such as branding or website integration) are available under separate contracts, especially for annual subscribers.
Maintenance: Regular updates and feature enhancements are included in the subscription. Lawsyst performs monthly audits and updates based on client feedback.
There is also a 14-day refund policy, allowing users to cancel if unsatisfied within the trial period.
Lawsyst provides comprehensive onboarding and support to ensure users can fully leverage the platform:
Customization Assistance: For firms with unique needs, Lawsyst provides consultation and development services to tailor the software. These services may be billed separately depending on the complexity.
This multi-layered support ensures that both tech-savvy and non-technical users can adopt the system smoothly.
Lawsyst prioritizes data security with a multi-tiered approach:
Encryption: All sensitive data is encrypted both in transit and at rest, following banking-grade security standards.
Dedicated Servers: Each Lawsyst installation is hosted on a unique, secure server, minimizing cross-client data exposure.
Daily Backups: Lawsyst performs daily backups of all data, ensuring recovery in case of system failure or data loss
Data Portability: Users can export and back up their data independently, offering flexibility and control over their information.
These measures make Lawsyst a reliable solution for law firms handling sensitive client and case data.
Lawsyst releases updates regularly throughout the year, with enhancements focused on improving business processes, user experience, and legal service delivery. These updates are typically rolled out monthly or quarterly, depending on the nature and scope of the changes.
Updates include:
Updates are managed centrally and deployed automatically to cloud-hosted environments, ensuring minimal disruption to users. Clients are notified in advance, and documentation or training materials are provided when major features are introduced. This proactive update strategy helps firms stay current with legal tech trends and maintain operational efficiency.
Lawsyst maintains a client-first policy regarding data ownership. Law firms retain full ownership of their data, including case files, client records, billing information, and communication logs.
Key aspects of their data policy include:
This transparent approach to data ownership ensures that firms can operate with confidence, knowing their information is secure and portable.
Lawsyst offers scalable subscription plans that allow law firms to adjust their usage based on growth, restructuring, or seasonal demand.
Terms for scaling include:
This flexible model ensures that firms can adapt Lawsyst to match their evolving operational and strategic goals without being locked into rigid contracts.
Lawsyst offers both monthly and annual subscription contracts, each with distinct terms:
Annual Contracts: These are 12-month rolling contracts that require advance payment for the full year. Discounts ranging from 5% to 12.5% are applied depending on the plan tier (Bronze to Platinum). Once committed to an annual contract, cancellation is not permitted until the contract matures.
Refund Policy: Lawsyst offers a 14-day refund policy for new users. If a user is not satisfied within the first 14 days, they can request a full refund—no questions asked.
Downgrades: Downgrading or reducing the number of licenses is not allowed during an active annual contract.
These terms are designed to offer flexibility for growth while maintaining contractual stability for long-term users.
Lawsyst adheres to banking-grade security standards and recognized international data protection protocols. Key compliance features include:
Data Encryption: All sensitive data is encrypted both in transit and at rest, ensuring confidentiality and integrity.
International Data Transfers: If data is transferred to countries with lower privacy standards, Lawsyst ensures that such transfers are governed by contracts or protective measures that meet international compliance requirements.
