The typical implementation process for Inspire Evolve are outlined below:
Cloud-Based Deployment: Inspire Evolve is a cloud-based customer communications management (CCM) solution, which significantly reduces the complexity and time required for deployment. This cloud-based nature allows for quick integration with existing systems and technology.
Minimal IT Involvement: The software is designed to minimize reliance on IT resources. This is achieved by reducing the need for costly on-premise implementations and complex software maintenance, allowing IT teams to focus on broader transformation programs.
Centralized Hub: Inspire Evolve integrates four main components—content author, front office, generate, and archive—within a centralized hub in the Quadient Cloud. This centralized approach streamlines the design and delivery of secure, personalized digital communications.
Empowerment of Business Users: The software empowers business users to design and deliver human-centric content that engages customers. This reduces the dependency on IT for creating and managing communications, thereby speeding up the process.
Customization process for Inspire Evolve are listed below:
Empower Business Users: The software enables business users to design human-centric content that engages customers. This means that users can create and manage their own communications without heavy reliance on IT, allowing for more tailored and personalized content.
Centralized Hub: Inspire Evolve integrates four components—content author, front office, generate, and archive—within a centralized hub in the Quadient Cloud. This setup provides a seamless experience for communications teams, allowing them to design and deliver secure, personalized digital communications.
Multichannel Communications: The software supports the design of multichannel communications, which can be maintained by the lines of business. This gives businesses control over branding, content, and personalization rules, ensuring that communications can be customized to fit specific business needs.
Fixed Annual Access Fee: Inspire Evolve operates on a subscription-based model with a fixed annual access fee. This approach helps organizations plan their budgets effectively and eliminates hidden or unexpected costs.
Reduced Hardware and IT Costs: As a cloud-based service, Inspire Evolve reduces the need for hardware, infrastructure, IT support, and administration costs. This is because the solution is hosted in the Quadient Cloud, which also eliminates the need for recurring software upgrades.
Training and supports for Inspire Evolve are outlined below:
Empowerment of Business Users: The software is designed to empower business users to design and deliver human-centric content without heavy reliance on IT. This includes tools for template creation, content management, and multichannel delivery.
Training Resources: Quadient provides various training resources, including videos and documentation, to help users get started with Inspire Evolve. For example, the Getting Started with Inspire Evolve video provides an overview of the key features and functionalities of the software.
Security measures standards of Inspire Evolve are outlined below:
Compliance Certifications: The software includes built-in compliance and security certifications such as HITRUST v9.1, SOC2 Type II, HIPAA, GDPR, and more. These certifications ensure that the software meets stringent security and privacy requirements.
Data Encryption: Data is encrypted both at rest and in transit, providing comprehensive protection against unauthorized access and data breaches.
Regular Audits and Assessments: Quadient employs a dedicated team responsible for managing compliance, including regular internal and external audits to ensure all security controls are in place and functioning as intended.
Updates for Inspire Evolve:
Regular Updates: Quadient regularly releases updates to Inspire Evolve, incorporating new features, enhancements, and security improvements. For example, the recent Inspire Release 14 included over 1,100 enhancements and new features.
Managed Upgrades: Updates are managed within the Quadient Cloud, which eliminates the need for complex, on-premise software upgrades. This approach ensures that users always have access to the latest version of the software without additional maintenance burdens.
InspireEvolve ensuresthat businessesretain ownershipof their dataand providesmechanisms fordata portability. The softwareis designed topull data fromany source, handlingscalability andsecurity needsto create personalized, one-to-one communications. This flexibilityallows businessesto manage theirdata effectivelyand ensures thatdata can be transferredor integratedwith other systemsas needed.
Inspire Evolve scalability process are outlined below:
Subscription-Based Model: Inspire Evolve operates on a subscription-based model, which provides flexibility for organizations to scale their usage up or down based on their current needs. This model supports rapid adjustments without long-term commitments.
On-Demand Services: The solution offers on-demand services that guarantee personalized messages can be sent at any time, day or night. This feature supports scalability by ensuring that communication needs are met promptly, regardless of volume14.
Agility and Integration: Inspire Evolve is designed to integrate easily with existing technology, streamlining processes and reducing implementation lead times. This agility allows organizations to scale their communications infrastructure quickly in response to changing needs14.
The terms and conditions for Inspire Evolve:
Contract Renewal: The subscription for Inspire Evolve typically operates on a fixed annual access fee model. The contract will automatically renew on a monthly or annual basis unless terminated in writing by either party with a 30-day notice.
Cancellation: If either party decides to terminate the contract, they must provide a 30-day notice. Upon termination, any fees already paid are non-refundable, and the services will be discontinued immediately.
Inspire Evolve adheres to the following compliance standards:
HITRUST v9.1: A comprehensive framework for managing information security, particularly in the healthcare sector.
SOC2 Type II: Ensures that the service provider securely manages data to protect the privacy and interests of the organization and its clients.
ISO 27001, ISO 27017, ISO 27018: International standards for information security management, cloud security, and protection of personal data in the cloud.
GDPR: Compliance with the General Data Protection Regulation, which governs data protection and privacy in the European Union.
HIPAA: Compliance with the Health Insurance Portability and Accountability Act, which sets the standard for protecting sensitive patient data.
