Indusface’s AppTrana

AppTrana’s implementation typically takes just 5 minutes and is designed for zero downtime.

Here’s a breakdown of the typical implementation process for Indusface’s AppTrana Web Application Firewall (WAF):

Implementation Process Overview

• Day Zero Protection with Guided Onboarding: AppTrana offers a five-minute onboarding process that ensures zero downtime during deployment.

• Steps Involved:
  • DNS Configuration: Redirect traffic through AppTrana by updating DNS settings.
  • Security Policy Setup: AI-driven WAF rules are applied, tuned for zero false positives.
  • Virtual Patching: Immediate protection against known vulnerabilities.
  • DAST Integration: Dynamic Application Security Testing is bundled to identify and patch vulnerabilities.
  • 24/7 SOC Activation: Managed services kick in for continuous monitoring, rule tuning, and threat mitigation.

  • Client-Side Protection: JavaScript inventory and monitoring for supply chain attacks like Magecart.

Deployment Timeframe

• Initial Setup: As fast as 5 minutes with guided onboarding.

• Full Integration: May vary depending on the number of applications and complexity, but users report seamless onboarding even for multiple apps and APIs.

AppTrana offers extensive customization options tailored to different industries and security requirements:

• Unlimited Custom Rules: Businesses can define application-specific WAF rules for critical, high, and medium vulnerabilities.

• Virtual Patching: Custom patches are applied at the WAAP level to mitigate discovered vulnerabilities, often within 72 hours.

• CISO Dashboard: Provides tailored insights for compliance, risk prioritization, and audit readiness.

• AI-Based Auto-Mitigation: Traffic decisions can be customized based on host, IP, URI, and geography using AI-driven logic.

• CDN Flexibility: Users can either integrate their existing CDN or use AppTrana’s built-in CDN for performance optimization.

• Partner APIs: Enables seamless integration and automation for MSSPs and enterprise clients.

• DNSSEC Management: Custom DNS security configurations are supported, including DS record management.

• IncidentIQ & LLM-Assisted Analysis: Businesses can analyze traffic and threats using natural language queries and generative AI.

• Setup Fees: None across all plans.

• Maintenance: Included in subscription; no separate charges.

• Advance Plan:
  • Custom Rules: Up to 5.
  • Manual Penetration Tests: 2 requests included.

  • Support: Limited proof-of-concept assistance.

• Premium Plan:
  • Custom Rules: Unlimited.
  • Manual Penetration Tests: Unlimited requests.

  • SwyftComply: Guaranteed patching within 72 hours.

• Enterprise Plan:
  • Features: Same as Premium.

  • Support: Enhanced SLA and dedicated assistance.

• Average Monthly Cost: Approximately $177.

• Support Severity Levels:
  • Severity 1: Response within 2 hours (critical outages).
  • Severity 2: Major feature issues.
  • Severity 3: Minor bugs or documentation queries.

• Guided Onboarding: New users are walked through setup via a step-by-step wizard, including DNS configuration, certificate upload, and application type selection.

• Documentation Portal: Indusface provides extensive product documentation and user guides for AppTrana covering onboarding, configuration, and advanced features.

• Managed Services:
  • 24/7 support from Indusface’s security operations center (SOC).

  • Assistance with rule tuning, false positive monitoring, and latency root cause analysis.

• Manual Penetration Testing: Available on Premium and Enterprise plans to identify complex vulnerabilities.

• IncidentIQ & LLM Support: Users can query threat data using natural language for faster insights.

AppTrana employs a multi-layered security architecture:

• AI-Powered Threat Detection: Automatically identifies OWASP Top 10 vulnerabilities, zero-day threats, and bot attacks.

• Virtual Patching: Vulnerabilities are patched instantly at the WAAP level, often within 72 hours using SwyftComply.

• DDoS & Bot Mitigation: Includes an inbuilt DDoS scrubber and AI-based traffic filtering by host, IP, URI, and geography.

• DNSSEC Protection: Prevents DNS hijacking and tunneling attacks; includes DS record management.

• API Security: Scans and protects public-facing APIs with positive security policies and automated patching.

• CISO Dashboard: Offers real-time visibility into protection status and compliance readiness.

• Frequent Updates: AppTrana regularly releases updates to its platform, including new features, UX enhancements, and security patches.

• Autonomous Remediation: Vulnerabilities are remediated within 72 hours using AI workflows and SwyftComply integration.

• Unified Dashboard: Updates are managed via a single pane of glass that displays protection status, open vulnerabilities, and compliance metrics.

• Zero Downtime Deployment: Updates are applied without disrupting application availability.

• Customer Data Ownership: AppTrana’s policy aligns with global compliance standards (ISO 27001, PCI DSS, GDPR, SOC 2, CERT-In), ensuring that customers retain ownership of their data.

• Data Portability:
  • Users can download clean audit-ready reports for internal teams or third-party compliance reviews.
  • OpenAPI Specification Files: Automatically generated for discovered APIs, enabling easy migration or integration.
  • SIEM Integration: AppTrana supports feeding data into external SIEM systems for real-time insights and alerts.
  • SSO/SAML Support: Enables secure access and portability across enterprise systems.

• Cloud-Native Infrastructure: Built on highly scalable AWS architecture, AppTrana can handle millions of requests per second and scale horizontally without downtime.

• Billing Model:

  • Customers are billed only for clean traffic, making it cost-efficient to scale down during low-traffic periods.

• Elastic Security Policies:

  • Rate limits and mitigation rules are automated based on traffic behavior, allowing dynamic adjustment by IP, URI, or geography.

• No Reconfiguration Needed: Scaling does not require manual reconfiguration—AppTrana adapts automatically to new traffic volumes and application assets.

• Subscription Model: AppTrana operates on a monthly or annual subscription basis, with tiered plans (Advance, Premium, Enterprise).

• Renewal:
  • Typically auto-renewed unless canceled.

  • Customers can manage renewal preferences via the customer portal or by contacting support.

• Cancellation:
  • Can be initiated via email or portal.
  • No setup fees, so cancellation does not incur penalties.

  • For Premium and Enterprise plans, cancellation may affect access to manual pen-testing, SwyftComply patching, and custom rule support.

• Support Contact:
  • India: +91 265 6133083
  • US: +1 (866) 537-8234
  • Email: [email protected]
• SLA Commitments:
  • Application availability: 100%
  • Portal interface availability: 99.99%
  • Severity 1 issues: Response within 2 hours
  • Severity 2 and 3: Managed via ticketing system with defined response times.

• PCI DSS (Payment Card Industry Data Security Standard):
  • Certified since 2018.

  • Ensures secure handling of credit card data for service providers.

• ISO/IEC 27001:2013:
  • Certified since 2019.

  • International standard for Information Security Management Systems (ISMS) and risk management processes.

• GDPR (General Data Protection Regulation):
  • Compliant since 2021.

  • Aligns with EU regulations for personal data protection and privacy.

• SOC 2 (System and Organization Controls):
  • AppTrana is hosted on AWS, which is SOC 2 compliant.

  • Inherits AWS’s controls for security, availability, processing integrity, confidentiality, and privacy.

• CERT-In Empanelment:
  • Approved by India’s Computer Emergency Response Team.

  • Authorized to conduct vulnerability assessments and penetration testing for organizations.

• IRDAI (Insurance Regulatory and Development Authority of India):
  • Supports compliance with Information and Cybersecurity Guidelines 2023.
  • Covers monitoring, logging, situational awareness, cyber resilience, and cryptographic controls.