Helix

• Helix software is designed to integrate advanced genomic capabilities into healthcare organizations, enabling health systems and life science companies to leverage genetic insights for better patient care and research. The implementation process is highly collaborative, emphasizing partnership between Helix and the client to ensure that genomic data is both accessible and actionable.

• Key Stages of the Implementation Process

• Initial Assessment and Planning
  • Needs Analysis: The implementation team works closely with the client to understand their specific goals, current workflows, and data infrastructure.
  • Project Planning: A detailed project plan is developed, outlining milestones, responsibilities, and timelines.
• System Integration
  • Data Compatibility: The team ensures that Helix software is compatible with the client’s existing IT systems and data management platforms.
  • Customization: Solutions are tailored to fit the unique needs of the organization, including user roles, data access, and reporting requirements.
• Training and Support
  • User Training: Comprehensive training sessions are provided for staff, ensuring they are comfortable using the new system and understand its benefits.
  • Ongoing Support: Helix offers continuous support to address any technical issues, answer questions, and help users maximize the value of the software.
• Testing and Validation
  • Pilot Testing: A pilot phase is often conducted to test the system in a real-world environment, allowing for feedback and adjustments.
  • Quality Assurance: The system is thoroughly tested to ensure accuracy, security, and compliance with relevant regulations.
• Full Deployment and Optimization
  • Go-Live: Once all testing and training are complete, the software is fully deployed across the organization.
  • Ongoing Optimization: Helix continues to work with the client to refine workflows, add new features, and ensure the system evolves with the organization’s needs.

• Enterprise Genomics Solutions (Helix)
• Customization: Helix enterprise genomic software is designed to be highly adaptable, allowing organizations to tailor workflows, user roles, data access, and reporting to fit their specific business needs. The implementation process is collaborative, with Helix specialists working closely with clients to ensure the software integrates smoothly with existing systems and processes.
• Data Points: Customization is achieved through ongoing partnership, with solutions adjusted to match unique business requirements. This might include setting up specific user permissions, designing custom reports, or integrating with other healthcare IT platforms.
• Retail Management Software (Helix)
• Customization: Helix retail management solutions offer extensive customization options, such as configurable dashboards, inventory tracking, sales workflows, and customer relationship management features. The system can be adapted to support specialized retail processes, including handling high-value items and automated order generation.
• Data Points: Businesses can customize how data is displayed, tracked, and analyzed. Helix consultants with retail expertise assist in implementing new features and refining the system as business needs evolve.
• IT Service Management (Helix)
• Customization: IT service management platforms under the Helix name provide robust customization for workflows, forms, templates, and processes. Administrators can modify service request definitions, automate processes, and tailor the user experience to fit organizational needs.
• Data Points: Customization tools allow changes to forms, workflows, and active links, with the ability to promote these changes across different environments. The platform supports both out-of-the-box and highly tailored solutions.

• Enterprise Genomics Solutions (Helix)
• Setup Fees: Setup and integration costs are typically negotiated on a project-by-project basis, depending on the complexity and scope of the implementation.
• Maintenance and Support: Ongoing support is generally included as part of the partnership model, but organizations should expect to budget for annual maintenance and support fees, which are standard in enterprise software agreements.
• Retail Management Software (Helix)
• Setup Fees: Pricing often starts at a monthly rate for a set number of terminals. For example, a 20-terminal system might start at around $756 per month, which breaks down to about $46 per terminal per month.
• Maintenance and Support: Support is typically included, with additional charges for advanced consulting or feature development. The company emphasizes charging for value-added services rather than basic support.
• Other Costs: There may be extra charges for additional terminals, advanced features, or specialized integrations.
• IT Service Management (Helix)
• Setup Fees: Implementation, customization, and training services are usually quoted separately and can vary widely based on the project’s complexity.
• Maintenance and Support: Licensing is modular and user-based, with additional costs for premium support and advanced features. Maintenance and support are generally included, but premium options may incur extra fees.
• Example Pricing:
  • Annual License: For mid-sized teams, licenses can be around $30,000 per year.
  • Per User Pricing:
    • Named users (analysts, admins, asset owners) may be charged approximately $115 per month.
    • Self-service users are often included at no extra cost.
  • Other Pricing Models: Some pricing models charge per concurrent user or offer different rates for specific modules or suites.

• Training
• Helix software offers a range of training options to help new users get up to speed quickly and efficiently. Training is tailored to different user roles, including general users, administrators, and technical staff. For example, typical user training might be a four-hour session covering essential features such as issue management, test management, requirements management, dashboard navigation, reporting, and interface customization. These sessions are designed for beginners and those with some technical experience, ensuring that new users can become confident in using the system. After training, users are often prepared to act as internal advocates or “champions” for the software within their teams.
• For more advanced users or administrators, specialized training courses are available, including detailed instruction on customizing workflows, managing user permissions, and integrating the software with other systems. Training can be delivered in various formats, such as on-site workshops, live webinars, or self-paced online modules.
• Support
• Helix provides robust support to help users resolve issues and make the most of the software. Support services typically include 24/7 access to help via phone, email, and live chat, with global teams ensuring that assistance is available around the clock. The support model is designed to resolve most issues quickly, often on the first contact, but also includes a formal escalation process for complex or urgent problems.
• Proactive maintenance and regular check-ins are standard, helping to prevent issues before they arise and ensuring the system remains reliable and up-to-date. Support teams are knowledgeable and responsive, aiming to maximize user satisfaction and minimize downtime.

• Helix software places a strong emphasis on data security, implementing multiple layers of protection to safeguard sensitive information.
• Encryption: Data at rest and in transit is protected using industry-standard encryption methods, such as AES-256, to prevent unauthorized access.
• Access Control: The system enforces strict user authentication and role-based access controls, ensuring that only authorized personnel can view or modify sensitive data. Sensitive data filters can be applied to further restrict access as needed.
• Key Management: Encryption keys are securely managed by the provider, with options for organizations to bring or hold their own keys for added control in some configurations.
• Network Security: State-of-the-art firewalls and web application firewalls protect all inbound and outbound network traffic, guarding against external threats.
• Compliance and Best Practices: Helix complies with relevant industry standards and regulations. Staff are trained in data protection best practices, and the system is regularly audited to maintain high security standards.

• Helix software is regularly updated to introduce new features, improve performance, and address security vulnerabilities. The frequency of updates depends on the specific product and platform, but most systems release major updates periodically—often once or twice a year—with smaller bug fixes and patches as needed.
• Update Notifications: Users are notified when new updates are available, and can choose to install them at their convenience. Updates are not automatically installed, giving organizations control over when changes are applied.
• Rolling Updates: For enterprise solutions, rolling updates are used to ensure minimal disruption and continuous availability. This approach allows systems to be upgraded without downtime, maintaining business operations throughout the update process.
• Release Documentation: Each update is accompanied by detailed release notes, outlining new features, bug fixes, and security improvements. This documentation helps users understand the changes and make informed decisions about when to update.

• Data Ownership

  Helix software is built with a strong commitment to user data rights. Organizations and individuals using Helix retain ownership and control of the data they generate and manage within the platform. The software provider does not claim ownership of user data; instead, Helix acts as a custodian or processor, supporting users in managing, storing, and utilizing their information according to their own policies and requirements.

• Data Portability

  Helix supports data portability, meaning users can request access to their data in a format that allows for easy transfer to other systems or service providers. Users are generally able to export their information in standard, machine-readable formats, making it straightforward to migrate data if their needs change. The process for requesting data export is typically handled through account management tools or by contacting Helix support directly. Personal data can be deleted or corrected upon request, in line with privacy regulations and user preferences.

• Flexible Scalability

  Helix software is designed to be highly scalable, supporting organizations as they grow or adjust their operations. Whether an organization needs to expand its user base, increase data storage, or add new features, Helix can accommodate these changes with flexible licensing and resource options.

• Adjusting Resources

  Organizations can easily add or remove user licenses, storage capacity, or server resources as their needs evolve. This flexibility ensures that companies only pay for what they use, and can adjust their subscription or deployment to match current business requirements. Helix also provides tools for administrators to manage these changes efficiently, minimizing disruption to ongoing operations.

• Adaptive Organizational Support

  Beyond technical scalability, Helix supports dynamic organizational structures. Teams can be formed, restructured, or dissolved as projects and priorities shift, allowing for agile resource allocation and rapid adaptation to new challenges. This adaptive approach helps organizations remain efficient and competitive as their needs change over time.

• Contract Renewal

  Helix software agreements typically include provisions for automatic renewal of subscriptions. These renewals may occur on a monthly, quarterly, or annual basis, depending on the terms selected by the customer. Prior to each renewal, users are usually notified in advance—often at least 45 days before the renewal date—so they can review their subscription and make any necessary changes. The renewal fees may be subject to change at the provider’s discretion, with users receiving notice of any price adjustments. It is the user’s responsibility to keep payment information current, and the provider may use tools to update expired card details to ensure uninterrupted service, as authorized by the user.

• Contract Cancellation and Termination

  Users have the right to cancel their Helix subscription by providing notice within a specified period before the renewal date—commonly 30 to 60 days, depending on the contract terms. After the initial contract period, users can generally terminate their agreement at any time with appropriate notice.

• Helix providers reserve the right to terminate or suspend services immediately if the user violates the terms of the agreement, engages in unauthorized use, fails to make payments, or if there is suspicion of fraud, misuse, or illegal activity. In cases of non-payment or other breaches, users are usually given a grace period—often between 10 and 30 days—to resolve the issue before termination takes effect.

• Upon termination, any outstanding payments become immediately due. Prepaid fees are typically not refundable unless the termination is due to a breach by the provider. After termination, users must stop using the software immediately and, in some cases, return or destroy all copies of the software and related documentation, providing written confirmation that they have done so. Certain contract terms, such as payment obligations and confidentiality requirements, remain in effect even after the agreement ends.

Helix software is designed to meet a wide range of international compliance and security standards to protect user data and ensure regulatory adherence. These standards may include:

• GDPR: Compliance with the General Data Protection Regulation, which governs the protection and privacy of personal data for individuals within the European Union.
• ISO 27001: Adherence to this standard for information security management, ensuring robust controls over data security.
• ISO 27017 and 27018: Certification under these standards demonstrates strong cloud security controls and protection for personally identifiable information in cloud environments.
• HIPAA: For healthcare-related solutions, Helix meets the requirements of the Health Insurance Portability and Accountability Act, safeguarding personal health information.
• PCI DSS: Compliance with the Payment Card Industry Data Security Standard for secure handling of credit card information.
• SOC 1 and SOC 2: These standards address controls over financial reporting and the security, availability, and confidentiality of data.
• NIST SP 800-171 and DoD IL4/IL5: For organizations with higher security needs, Helix can meet these standards, which protect controlled unclassified information and data relevant to national security systems.