Growth Marketing Hub typical implementation process:
Requirement analysis and onboarding: The customer supplies business goals, brand details, and team roles; initial onboarding typically takes 1–2 days.
Account setup and brand creation: Administrators set up user accounts, configure roles, and create brand entities in the GMH dashboard; this generally takes 1–2 days.
Strategy development: Teams use the Strategy Hub to analyze competitors, build personas, set marketing goals, and design growth funnels; usually completed in 2–5 days, depending on complexity.
Module configuration: Channels like Content, Email, Social Media, Paid Media, and Engagement Hubs are tailored to campaign needs and linked to strategy; takes about 2–3 days.
Data integration and tool connections: Existing CRM, analytics, and campaign platforms are connected if needed; this phase may require 2–5 days for full sync and validation.
Training and enablement: Users receive product training and best practice guides from GMH or certified partners, typically done within 1–3 days.
Pilot campaign launch: A short test campaign is run to validate workflows, automation, and reporting; feedback is used for optimization, usually within 3–7 days.
Growth Marketing Hub can be customized extensively across strategy, structure, modules, and governance to fit specific business needs.
Strategy Hub tailoring: Customize brand analysis scope, competitor sets, personas, positioning, and growth funnel definitions per brand or product line.
Persona-linked planning: bind tactics, content plans, and channels to specific personas to reflect unique ICPs and journeys.
Growth funnel configuration: define funnel stages, fields, and KPIs for TOFU/MOFU/BOFU or custom lifecycle models per brand/persona.
Multi-brand architecture: create and manage multiple brands/entities with distinct strategies, plans, and execution workspaces.
Module-level configuration: enable and tailor Content, Email, Social, Paid, Web/App Engagement, and Earned Media Hubs by team or brand needs.
Tactic catalog selection: curate, prioritize, and assign tactics mapped to funnel stages and personas to match business playbooks.
Goal and KPI customization: set brand- or campaign-specific goals and measurement frameworks aligned to executive objectives.
Template libraries: use or adapt campaign and plan templates to accelerate repeatable playbooks per market or vertical.
Workflow design: configure planning and execution workflows across teams, approvals, and handoffs for operational fit.
Role-based access: define roles and permissions to segregate brands, channels, or sensitive assets across internal and agency teams.
Channel mix customization: choose active channels per brand and calibrate cadence, budgets, and asset types accordingly.
Content plan structuring: align editorial calendars and messaging pillars to persona pain points and lifecycle stages.
Email program settings: tailor list structures, campaign types, and nurture flows to subscription preferences and compliance needs.
Social operations controls: set publishing permissions, drafting policies, and governance to protect brand integrity.
Paid media planning: customize PPC objectives, audiences, and funnel alignment across markets and products.
Web/app engagement mapping: define on-site journeys, CTAs, and engagement tactics tied to funnel goals.
Earned media orchestration: configure PR/partnership tactics and tracking aligned to authority and awareness metrics.
Reporting scope: Customize dashboards and reports by brand, persona, funnel stage, and campaign for stakeholder views.
Learning-to-execution path: connect GMH Learn resources to your internal frameworks for team enablement and standardization.
Sandbox-like iteration: iterate strategies and funnels per brand/persona before operational rollout to reduce risk.
Subscription-tier scalability: expand limits for strategy items, funnels, and modules as needs grow with plan upgrades.
Data model flexibility: map tactics and metrics to the organization’s preferred growth frameworks and terminology.
Governance and compliance: manage opt-in preferences and brand-specific rules through configurable communication centers.
Cross-team collaboration: structure workspaces for agencies, regions, or BUs with tailored access and deliverables.
Growth Marketing Hub incurs additional costs beyond standard subscription fees. These include a setup or onboarding fee, which ranges from $3,000 for Professional tier implementations to $7,000 for Enterprise tier deployments; this covers initial configuration and product training. Maintenance and software updates are generally included at no extra charge as part of the subscription, ensuring continuous platform improvements without hidden costs. Support services may be bundled into the plan, but premium or prioritized support could require additional charges based on the business service level and contract structure. There are also potential add-on fees for expanding marketing contact limits, purchasing extra seats, or enabling advanced features, with tiered pricing per contact or user above base thresholds. Some agencies or partners may charge for custom implementations or advanced integrations, typically ranging between $3,000 and $7,000, depending on scope.
Growth Marketing Hub offers a training and support framework to onboard new users and ensure effective platform adoption.
Guided onboarding: New users receive step-by-step onboarding support, including help with account setup, brand creation, strategy development, and module configuration.
Product tutorials: The platform includes detailed self-service tutorials and guides covering every hub—content, email, social media, paid media, web/app engagement, and earned media—helping users navigate features and best practices.
Strategy methodology resources: GMH provides educational resources and methodology playbooks to help users understand growth principles and link platform capabilities to business outcomes.
Live support and helpdesk: Users have access to a support team via chat or email for troubleshooting, technical queries, and campaign assistance, ensuring quick resolution of setup and operational issues.
Community and expert network: NBT’s platform offers access to a user community and certified experts for peer advice, advanced questions, and tailored guidance.
Growth Marketing Hub emphasizes secure-by-design practices and standard web protections to safeguard brand and campaign data, supported by NBT’s published privacy commitments and common marketing-platform controls.
Encrypted transport: All user sessions and data in transit are protected via HTTPS/SSL to prevent interception during login, planning, and campaign operations.
Access control: Role- and permission-based access is used to restrict who can view or modify brands, channels, and strategy assets across teams and agencies.
Multi-brand segregation: Brand workspaces are isolated so assets, tactics, and plans remain segmented across entities to reduce cross-tenant data exposure risk.
Least-privilege governance: Admins can assign granular rights per hub (Content, Email, Social, Paid, Web/App, Earned) to align with internal compliance and audit needs.
Secure onboarding and account setup: Guided onboarding reduces configuration errors and promotes secure defaults for users, brands, and modules.
Privacy policy and data handling: NBT states it does not sell or transfer personal data to unauthorized third parties and provides contact channels for data rights requests and policy inquiries.
Update and maintenance practices: Continuous platform updates are delivered as part of the service to address security and reliability without extra maintenance overhead for customers.
Education and guidance: Documentation and learning resources encourage secure operational practices for content, email, social, and web engagement programs.
Incident minimization through workflow: Structured workflows and approvals help mitigate accidental data exposure or unauthorized publication across channels.
Growth Marketing Hub releases updates on a continuous, service-based cadence, with new features and fixes rolled out directly in the web platform so customers receive improvements without manual installs or downtime windows. Updates are managed centrally by NBT, applying secure defaults and preserving workspace configurations across brands and hubs, which minimizes disruption to in-flight strategies and campaign plans. Platform enhancements and learning content are coordinated with GMH’s built-in training resources so teams can quickly adopt changes through tutorials and methodology guides inside the hub. For organizations working with NBT as a solutions partner, change enablement is reinforced through partner communications and structured onboarding practices, ensuring feature changes are understood and incorporated into processes. Public, time-boxed release notes or version numbers are not explicitly published; customers should request NBT’s release newsletter or admin notifications policy for specifics on frequency targets (e.g., monthly/quarterly summaries) and scheduled maintenance notices.
Growth Marketing Hub’s policy—consistent with NBT’s published privacy terms and standard SaaS best practices—ensures customers retain ownership of the marketing, campaign, and contact data managed within the platform.
Data ownership: Customers maintain full ownership and control of their brand, contact, campaign, and strategy data stored in GMH, meaning NBT and its partners don’t claim proprietary rights over customer data assets.
Data portability: The platform enables users to export their data, typically in standard formats like CSV, whenever needed for backup, migration, reporting, or compliance purposes.
Data rights: NBT privacy policy ensures users can request access to, export, rectify, or erase their personal and business data in accordance with relevant laws such as GDPR. Customers may submit data subject access requests or portability requests through published support/contact channels.
Growth Marketing Hub provides flexible terms for scaling up or down, ensuring organizations can adjust their package and usage to meet changing business needs without long-term lock-in or unnecessary cost.
Upgrade flexibility: Organizations can easily upgrade to higher tiers for more seats, advanced features, larger contact volumes, or additional brands as marketing operations grow. Plan upgrades can be performed at any time or at contract renewal.
Downgrade options: For starter plans, users can usually downgrade service level at the start of the next renewal period. For higher-tier subscriptions, it may be necessary to wait for the renewal term before scaling down, unless otherwise specified in the service agreement.
Tiered add-ons: Users can add specific feature sets (such as advanced analytics, integrations, or campaign modules) or increase limits (e.g., extra contacts, brand entities, team seats) as business needs evolve, providing granular scalability without switching core platforms.
Subscription cancellation: Termination or cancellation is typically available provided written notice is given ahead of the next renewal cycle, allowing organizations to switch platforms or scale back without penalty if contract requirements are met.
Billing alignment: The billing for upgrades is adjusted immediately upon scale-up, while billing for downgrades takes effect from the next renewal date, maintaining transparent cost control.
Growth Marketing Hub’s contract renewal and cancellation terms are structured to provide flexibility and transparency for organizations, reflecting typical SaaS best practices and NBT’s published legal notices.
Renewal process: Contracts automatically renew at the end of each subscription period unless a written cancellation request is received within the notice window specified in the service agreement.
Renewal notice period: Customers are generally required to give advance written notice (commonly 30 days) if they do not wish to renew, allowing for controlled planning and transition.
Upgrade/downgrade at renewal: Organizations can adjust their plan—scaling seats, features, or contact limits—at renewal, with billing aligned to the selected service level for the next term.
Cancellation terms: Customers may cancel their subscription by written request, with the termination taking effect at the end of the current billing period or as outlined in the contract. Early cancellation often does not result in a refund for the unused term unless specified in the agreement.
Data access after cancellation: Users retain the right to export their data before the contract end date, ensuring continuity for migration or backup purposes.
Outstanding fees: All outstanding charges, add-ons, or overages (for extra contacts, seats, or premium features) must be paid before account closure.
No penalty clause: Most standard subscriptions avoid punitive fees for cancellations at renewal, but certain enterprise implementations or contracted add-ons may require review of special terms for minimum commitments.
Written confirmation: Cancellation and renewal must be confirmed in writing via authorized channels, such as a support ticket or email, for audit and compliance purposes.
Growth Marketing Hub complies with widely accepted marketing and data privacy standards, as outlined in the platform’s published privacy policy and operational documentation.
GDPR (General Data Protection Regulation): GMH aligns its privacy, data collection, and portability features to meet EU GDPR requirements for lawful marketing, data subject rights, and exportability.
Brand and advertising compliance: The platform supports marketing campaign governance, legal approvals, and structured workflows to maintain compliance with standards for transparent and ethical advertising.
Data protection controls: GMH includes mechanisms for consent management, permission controls, and access restrictions—helping organizations comply with requirements around personal data handling and internal security.
Audit and accountability: Structured review workflows, campaign documentation, and segmentation enhance auditability, a key component of regulatory compliance for marketing operations.
Growth Marketing Hub
بواسطة NBT (Next Big Thing)
