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Typical implementation process for FreedomVoice software, along with estimated timeframes:
Instant Setup of Phone Numbers
Toll-free 800 numbers and local numbers are activated immediately upon signup, allowing users to start using the system right away.
Pre-Sales Stage (Needs Assessment)
Interview the customer to understand phone service requirements, number of users, call routing preferences, and network capabilities; this helps plan the installation properly.
Pre-Installation Stage (Network Preparation)
Assess and configure the customer’s network equipment (routers, firewalls) and verify bandwidth adequacy using VoIP speed tests; this ensures smooth system operation.
System Installation and Configuration
Add users and extensions, activate phones, set up auto attendant greetings, voicemail, call forwarding, and other features through the web portal; this can be done within a few hours to a day, depending on complexity.
User Training and Customization
Record auto attendant and voicemail greetings, configure call routing menus, and customize settings; users can do this themselves or with customer care assistance.
Post-Installation Troubleshooting
Address any call quality issues, such as jitter or echo, with the provided diagnostic procedures or customer support help if needed.
Overall Timeframe
Basic setup can be completed in minutes to a few hours due to instant number activation and cloud-based configuration, while more complex installations with network prep and customization may take 1–2 days.
FreedomVoice can indeed be customized to fit specific business needs in several ways:
Customizable Call Handling: Businesses can personalize call handling settings such as call forwarding, call routing, and voicemail options tailored to their requirements. This includes routing calls to different departments or individuals, setting up after-hours greetings, and creating professional auto-attendants.
Virtual Phone System: The cloud-based system allows businesses to use existing devices (smartphones, tablets, computers) to make and receive calls. Features include call forwarding, call recording, voicemail, and call analytics, providing a scalable and reliable communication solution.
Mobile App Integration: FreedomVoice offers a mobile app for iPhone and Android that enables managing business calls, voicemail, and faxes from anywhere. The app also allows presenting the business number as caller ID, supporting remote work and mobility.
Custom Cloud Numbers: Businesses can choose custom cloud numbers (local, toll-free, vanity) that automatically route calls to their mobile phones, enhancing professional presence.
Call Routing Rules: Users can set up customized call routing based on business hours, caller ID, or other specific criteria. Extensions can be created for different departments or team members to ensure calls reach the appropriate person seamlessly.
Virtual Receptionist Service: FreedomVoice provides an automated virtual receptionist that can be customized with personalized greetings. Users can record their own greetings or have them professionally recorded. The system can answer calls, take messages, and forward calls live, all tailored to the business’s needs.
Scalability: The system is designed for small offices but can scale up as the business grows, with options to upgrade to more advanced solutions like CloudPBX, which offers additional support and potentially lower per-user rates.
FreedomVoice does not charge setup fees, maintenance fees, or separate support charges, as it offers month-to-month service with no long-term contracts and no hidden fees1. The main costs are tied to the monthly subscription plans and usage:
Monthly Plans: There are three main plans—Start ($9.95/month), Edge ($19.95/month), and Max ($29.95/month, limited time offer). Each plan includes a set number of included minutes (400, 1,200, and unlimited, respectively).
Overage Charges: The Start and Edge plans charge 3.9¢ per minute for calls exceeding the included minutes, while the Max plan includes unlimited minutes with no overage fees.
Additional Numbers: Adding extra toll-free or local phone numbers incurs additional monthly fees.
Add-Ons and Feature Upgrades: Some features, like professional voicemail greeting recordings, enhanced call routing, auto-attendants, and custom solutions, may require extra charges or upgrades.
FreedomVoice offers training and support to new users primarily through its friendly, knowledgeable in-house Customer Care team. Key points include:
Customer Care Team: Available to assist with any questions related to small business and technology, helping users get the most out of their FreedomVoice system.
Support Hours: Customer Care is reachable Monday to Friday from 5:00 AM to 6:00 PM PST, and Saturday from 6:30 AM to 3:30 PM PST.
Contact Methods: Support can be accessed via phone at (480) 463-8290 (ext. 2 for support), email at [email protected], and through a support website offering step-by-step manuals, videos, and how-to guides.
Instant Setup: FreedomVoice emphasizes easy and quick setup, allowing users to get started within minutes, backed by customer care assistance.
Support Resources: The support site provides detailed documentation, including manuals and videos, to guide new users through system setup and feature use.
Emergency Support: While regular support is during business hours, emergency on-call support is available outside these hours.
FreedomVoice employs multiple robust security measures to protect customer data and ensure confidentiality:
Technical and Organizational Security Measures: FreedomVoice maintains comprehensive technical and organizational controls covering network security, physical security of data center facilities, and strict access controls for employees and contractors. These include virtual firewalls and other protections within the FreedomVoice Network to prevent unauthorized access.
Data Confidentiality and Privacy Compliance: FreedomVoice commits to protecting personal data against unauthorized disclosure and processes customer data only according to documented customer instructions and applicable data privacy laws such as GDPR. They also limit data disclosure to third parties except when legally required.
Encryption: The service uses Transport Layer Security (TLS) encryption to secure data transmission. Additionally, secure login mechanisms include two-factor authentication to prevent unauthorized access. Optional end-to-end encryption for calls is available to provide an extra layer of security.
Sub-processor Controls: When using authorized sub-processors, FreedomVoice restricts their access strictly to what is necessary to provide services and imposes contractual obligations to ensure data protection standards are met.
Security Incident Management: FreedomVoice has procedures to promptly notify customers of any security incidents involving customer data and to take reasonable steps to mitigate damage. They differentiate between actual security breaches and failed security incidents, such as unsuccessful unauthorized access attempts.
Employee Training and Risk-Based Measures: FreedomVoice applies risk-based security controls and trains employees to protect personal data and maintain confidentiality.
FreedomVoice releases updates regularly to ensure smooth operation and feature improvements, though specific update frequency details are not explicitly stated. The management of updates includes:
Behind-the-Scenes Updates: The mobile app receives periodic behind-the-scenes updates to maintain performance and stability, as noted in recent app version release notes (e.g., version 2.32.4 included such updates)
Continuous Development and GUI Improvements: FreedomVoice is actively developing better tools and graphical user interface (GUI) improvements based on user and dealer feedback. These updates are rolled out as they are finalized, with some features still in production and gradually released.
Instant Setup and Cloud-Based System: Since FreedomVoice is a cloud-based virtual phone system, updates to the platform and features are managed centrally by FreedomVoice, allowing instant deployment without user intervention or downtime.
User Guidance and Documentation: Updated user guides and manuals are provided online to help users adapt to new features and changes. This documentation is kept current with system enhancements.
FreedomVoice’s policy on data ownership and portability can be summarized as follows:
Data Ownership: Customers retain ownership of their Customer Proprietary Network Information (CPNI) and personal data. FreedomVoice does not use, disclose, or permit access to CPNI for marketing or other external purposes without the explicit consent of the customer who owns the data.
Data Privacy and Control: FreedomVoice, as part of GoDaddy, follows strict privacy policies aligned with applicable laws such as GDPR. Customers have the right to access, correct, delete, or restrict use of their personal data and can exercise these rights by contacting FreedomVoice’s privacy office.
Data Portability: Customers have the right to data portability, meaning they can request to transfer their personal data in a commonly used, machine-readable format. GoDaddy (which owns FreedomVoice) provides self-service and manual mechanisms to facilitate such requests where technically feasible.
Data Use and Disclosure: FreedomVoice uses customer data only to provide and improve its services, comply with legal obligations, and protect its rights. Disclosure to third parties occurs only under strict conditions, such as legal requirements or with customer consent.
FreedomVoice offers flexible terms for scaling up or down according to organizational needs, primarily due to its month-to-month, no-contract service model:
No Long-Term Contracts: FreedomVoice operates on a month-to-month basis with no long-term contracts, allowing businesses to easily adjust their service without penalties or commitments.
Instant Setup and Changes: New 800 numbers and local phone numbers can be activated instantly, enabling quick scaling as businesses add lines or users.
Add or Remove Lines Easily: Businesses can add additional phone numbers (local or toll-free) and features as needed, with associated monthly fees, supporting growth or reduction in size without hassle.
Plan Options for Different Usage Levels: FreedomVoice offers tiered plans (Start, Edge, Max) with varying included minutes and pricing, allowing businesses to upgrade or downgrade plans based on call volume and team size.
Scalability for Growing Businesses: The system is designed to scale effortlessly with business growth, accommodating additional phones, extensions, and call capacity without upfront costs.
FreedomVoice’s terms for contract renewal and cancellation include the following key points:
No Long-Term Contract: FreedomVoice offers month-to-month service with no long-term contract to sign, allowing customers flexibility without being locked into extended commitments.
Automatic Renewal: Services automatically renew shortly after an invoice is sent—typically three (3) days after invoicing—using the payment method on file. The renewal period usually matches the most recent service period (e.g., monthly).
Cancellation Notice: Customers wishing to avoid automatic renewal must cancel the service by contacting FreedomVoice via phone (480-463-8290) or email ([email protected]).
Billing and Payment: Monthly rental, service, and additional feature fees are payable in advance. Overages and other charges are billed after the service month ends. Late payments may incur a 1.5% monthly late fee and a $10 processing fee.
Termination and Outstanding Balances: Upon termination, any unpaid balances are due immediately. FreedomVoice may transfer unpaid balances from terminated accounts to active accounts held by the same customer.
Equipment Return: If customers use FreedomVoice equipment, it must be returned in good working condition within 30 days of cancellation. Failure to return equipment or returning damaged equipment results in charges equal to the retail or replacement cost of the equipment or components.
Phone Rental Program: Customers in the Phone Rental Program agree to a 24-month service term but may cancel with 30 days’ written notice. Early cancellation within this term incurs termination charges, including the MSRP of rented phones plus 60 days of monthly recurring charges.
Flex40 Equipment Program: Similar 24-month terms apply for customers purchasing equipment under the Flex40 program, with early cancellation fees calculated as 40% of the MSRP of purchased equipment plus 60 days of recurring charges.
FreedomVoice software and services comply with several recognized data privacy and protection standards, primarily through its affiliation with GoDaddy:
EU-U.S. Data Privacy Framework (DPF) Compliance: FreedomVoice, as part of GoDaddy Operating Company, LLC, has self-certified compliance with the EU-U.S. Data Privacy Framework, including the UK Extension and Swiss-U.S. DPF. This certification means FreedomVoice adheres to the DPF Principles established by the U.S. Department of Commerce for processing personal data received from the European Union, United Kingdom, and Switzerland.
Data Privacy and Security Practices: By aligning with GoDaddy’s global privacy policies, FreedomVoice commits to protecting personal data according to applicable laws such as GDPR and other international privacy regulations. This includes strict controls on data use, disclosure, and customer rights over their data.
Telecommunications Regulatory Compliance: While specific telecom compliance standards (e.g., FCC regulations) are not explicitly detailed in the publicly available FreedomVoice content, the company operates as a regulated telecommunications provider offering toll-free and local numbers, which implies adherence to relevant industry regulations.
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FreedomVoice
بواسطة FreedomVoice
