Flaneer

Flaneer offers an extremely rapid and self-service deployment model, designed to provision powerful, customized virtual desktops in minutes, significantly faster than deploying physical hardware.

• Speed: A fully configured cloud PC can be built, started, and streamed from a web browser in less than 5 minutes.
• User Onboarding: A new user, such as a freelancer or remote worker, can be invited and given access to a provisioned desktop and file system in less than a minute.
• Simplicity: The entire process is managed through a simple, centralized dashboard interface, eliminating the need for complex, manual IT setup.
• Access: Desktops are accessible from a simple web browser, removing client installation steps for end-users.

Flaneer provides a highly customizable "PC in the cloud," allowing businesses to tailor the virtual hardware specifications and software environment to meet the demands of graphics-intensive professional workloads.

• OS/Software: Desktops are provisioned with Windows and allow users to install virtually any compatible software, including demanding professional tools like Unreal Engine 5.
• Hardware Specifications: Users can choose specific configurations, selecting from a range of high-end CPUs (e.g., Intel Xeon Platinum) and professional GPUs (e.g., Nvidia Tesla T4 or Nvidia A10G).
• Management: Workstations can be modified and administered from a centralized dashboard, with upgrades executable in one click.
• Networking: The platform supports network customization, including the installation of VPNs (often used to connect to file servers) and the provision of a Fixed IP address for specialized uses like license servers.
• Streaming: While using built-in protocols (DCV and Reemo), the service allows users to test and implement other streaming protocols, offering maximum flexibility.

Flaneer operates on a flexible model combining subscription and pay-as-you-go pricing, designed to optimize IT costs by aligning billing directly with usage and hardware requirements.

• Pricing Structure: Pricing is tiered and highly dependent on machine power (GPU, cores, RAM, CPU) and storage required. Costs can range from a baseline subscription per user per month up to higher amounts for maximum-power configurations.
• Storage Costs: Dedicated cloud storage is an additional cost, typically billed per 100GB per month.
• Billing Models:
  • Cloud Workstations: Billed monthly, suitable for creative jobs. These machines automatically time out and turn off after a period of non-activity (e.g., 1 hour 45 minutes) to conserve energy and reduce costs.
  • Compute Stations: Offered as a separate service for rendering, complex calculations, or background jobs. These are typically pay-as-you-go and hourly billed, designed to run 24/7 without human activity.
• Setup/Maintenance: There are no apparent setup fees. Maintenance costs are absorbed by the subscription, as the service is positioned to reduce the total cost of ownership associated with hardware maintenance and troubleshooting.

The company provides professional, multi-channel support and resources, focusing on reactivity and dynamic assistance for its users.

• Support Channels: Customer support is available via Live Chat (with some sources indicating a 24/7 live representative option), Email, Phone, and a Ticketing system.
• Help Resources: A comprehensive Help Center is available for self-service troubleshooting and guidance.
• Technical Assistance: Specialized help is offered for complex implementations, such as assisting clients with integrating a VPN without disrupting the machine's setup.

Security is a core feature, relying on the robust infrastructure of leading cloud providers and incorporating modern enterprise security controls.

• Infrastructure Security: The service is built on major cloud provider infrastructure, such as Amazon Web Services (AWS) data centers, which adhere to and support many industry-leading security standards.
• Data Protection: The platform emphasizes increasing data security and features Cloud Encryption as a key offering.
• Access Controls: Supports enterprise-grade access management features, including Single Sign-On (SSO) via integrations like Azure Active Directory and support for Multi-Factor Authentication (MFA).
• Networking: The ability to use VPNs allows customers to secure the connection to their internal file servers and corporate networks.

System updates and desktop management are highly simplified through centralized controls, reducing the administrative burden on internal IT teams.

• Centralized Administration: Users manage all workstations (machine administration, access rights, environment setup) from a single, centralized dashboard.
• Simple Upgrades: Virtual desktop upgrades, including hardware specification changes, can be executed easily with a one-click option.
• Managed Infrastructure: Updates and maintenance of the underlying cloud infrastructure are managed entirely by Flaneer, allowing users to focus only on their application stack.
• Changelog: A public changelog is maintained, indicating active development and communication of platform updates.

Flaneer provides strong flexibility over data storage and location, strongly implying customer ownership and control over the data hosted on the virtual machines.

• Data Location: Customers have control over data sovereignty by choosing the geographical location of their datacenters (e.g., selecting a European datacenter to satisfy local regulations).
• Portability: The platform offers integrations with existing file servers and cloud storage solutions (e.g., Amazon S3, TrueNAS CORE, Synology Drive), allowing customers to utilize their own pre-existing storage solutions.
• Ownership: The approach of integrating with customer-owned file systems, combined with GDPR compliance, confirms that the customer retains ownership, control, and the right to transfer/erase the data residing on the platform.

The service is intrinsically designed for flexibility and rapid elastic scaling, making it ideal for managing fluctuating workloads, remote teams, and short-term projects.

• Rapid Scale-Up: New powerful virtual machines can be provisioned and assigned to a user in minutes, enabling quick onboarding for new projects or team members.
• Efficient Scale-Down: Cloud Workstations automatically power down during periods of inactivity, ensuring that customers are not billed for unused compute resources.
• Project-Based Use: The flexibility to start and stop services easily supports use cases like hiring freelancers or executing short-term projects without the capital expense and delay of buying new physical machines.
• Flexible Access: The ability to stream from any device with a browser simplifies the logistical challenges associated with scaling geographically dispersed teams.

The core subscription model is non-binding monthly access, prioritizing customer flexibility and ease of cancellation.

• Contract Term: The standard pricing model is a monthly subscription.
• Cancellation Policy: The monthly subscription can be stopped anytime without long-term commitment.
• Trial Offer: A specialized trial offer provides a 90% refund of the subscription cost if the customer chooses to resign the service within the initial 48 hours.
• Renewal: Renewal is typically automatic on a monthly basis until the customer explicitly cancels the service.

Flaneer meets key international and industry compliance standards by offering data localization options and leveraging the highly certified cloud infrastructure it utilizes.

• GDPR Compliance: The service achieves compliance with the European Union’s General Data Protection Regulation (GDPR) by enabling customers to select a European datacenter, ensuring data is processed and stored within the required jurisdiction.
• Infrastructure Certifications: By relying on infrastructure providers like AWS, Flaneer indirectly benefits from their extensive list of compliance attestations, which often include:
  • PCI-DSS (Payment Card Industry Data Security Standard).
  • HIPAA/HITECH (Health Insurance Portability and Accountability Act) for healthcare workloads.
  • FedRAMP (Federal Risk and Authorization Management Program) for U.S. government use cases.