Continuous Cloud Updates: Users value automatic updates without downtime, ensuring they always have the latest features.
Omnichannel Capabilities: Retailers appreciate features like BOPIS, curbside pickup, and marketplace integrations, which help them compete in an omnichannel environment.
Excellent Customer Support: Customers frequently praise FieldStack’s responsive and proactive support team, noting quick resolution times and hands-on guidance during onboarding.
Fast and Intuitive POS: Many reviewers highlight the speed and simplicity of the checkout process, making store operations smoother.
Unified Platform: Users love that FieldStack combines POS, eCommerce, inventory, and loyalty into one system, reducing the need for multiple integrations.
Occasional Stability Issues: Reports of system slowdowns or crashes during poor internet connectivity.
Forecasting Limitations: A few reviewers note that demand forecasting can overestimate after stock-outs, needing refinement.
Special Orders & Discounts: Complaints include confusing processes for layaways, special orders, and discount logic.
Complex Navigation: Some users find the interface less intuitive for advanced workflows, requiring extra training.
