Here’s a detailed overview of the typical implementation process for Eccentex software, based on available documentation and platform structure:
Timeframe: This phase typically takes 1–2 weeks, depending on complexity.
Timeframe: Initial setup can take 2–4 weeks, depending on the number of processes and integrations.
Timeframe: Integration and customization may take 2–6 weeks, especially if third-party systems are involved.
Timeframe: QA and UAT typically take 1–2 weeks.
Timeframe: Training and go-live usually take 1 week.
Support: Ongoing technical support and updates.
Eccentex is highly customizable and designed to adapt to specific business requirements. Here are the key customization capabilities:
Low-Code Development: The AppBase platform allows both technical and non-technical users to build and modify applications using visual tools.
Custom Data Models: You can define and extend data models to capture business-specific information.
User Interfaces: Custom UI components can be created to match user workflows and branding.
Business Logic & Rules: Users can define workflows, automation rules, and decision logic tailored to their operations.
Dashboards & Reports: Real-time dashboards can be customized to display KPIs, alerts, and analytics relevant to your business.
Security & Access Control: Role-based permissions and access levels can be configured to meet compliance and operational needs.
Integration: Eccentex supports API-based integration with ERP, CRM, BPM, and legacy systems.
Vertical-Specific Accelerators: Pre-built templates and modules are available for industries like telecom, insurance, and government.
In short, Eccentex is built to be modular, scalable, and adaptable, making it suitable for both standard and complex enterprise use cases.
Eccentex follows a simple subscription model, but there are several additional cost components to consider:
Business Intelligence: $30 (Data warehouse not included)
Solution Accelerators: Pre-built modules for faster deployment in specific industries.
Premier Plus & Enterprise Plus: Offer enhanced guidance, faster response times, and risk mitigation.
Not explicitly listed, but setup and customization may incur professional services fees, especially for complex deployments or integrations.
Eccentex provides a comprehensive training and support ecosystem for new users, designed to ensure smooth onboarding and effective use of its platform:
Virtual Assistant (EVA): Offers AI-powered guidance for navigating and using the platform.
Eccentex has a robust security framework aligned with global standards to protect customer data:
Data Backup: Regular backups are performed and stored securely (not on portable media).
All employees and contractors undergo annual security training, including HIPAA, GDPR, and PCI compliance.
Patch Management: Critical vulnerabilities are patched within 3 working days.
Single Sign-On (SSO): Integration with identity providers like Azure AD, ADFS, and SAML.
Eccentex follows a structured and agile release cycle for its platform updates, particularly for its AppBase and HyperAutomation Cloud products:
These updates may include new features, performance enhancements, bug fixes, and AI service upgrades.
Customer Notification: Clients are informed in advance about upcoming releases and their impact.
Eccentex has a clear and customer-centric policy regarding data ownership and portability:
Contractual Assurance: This is explicitly stated in the Cloud Service Terms and Conditions. [Cloud Serv...| Eccentex]
Backups are performed regularly and are not stored on portable media, ensuring secure retention.
Eccentex is designed to scale flexibly with your organization’s growth or changing needs. Here's how:
Step-by-Step Scaling: Eccentex recommends starting with a Minimum Viable Product (MVP), a small, high-impact process, and then scaling up by adding more processes and automation layers.
Modular Design: You can add or remove modules like Dynamic Case Management, Smart Knowledge Base, or Email Automation as needed.
Multi-Process Expansion: Organizations can evolve from single-process automation to managing multiple case types and workflows across departments.
Unified Platform: As you scale, all processes can be unified on a single AppBase platform, reducing silos and improving ROI.
Visual Design Tools: Business users and developers can easily modify or expand applications using low-code tools.
Eccentex’s contractual terms are governed by its Terms of Use and Cloud Service Agreements:
Custom Agreements: If your organization signs a direct agreement with Eccentex, those terms override the general website terms.
Eccentex adheres to industry-standard compliance and security frameworks to protect customer data:
PCI DSS: Staff are trained on PCI standards for handling payment-related data.
