Fast & Secure: Known for establishing fast, secure connections and employing industry-standard encryption protocols.
Comprehensive Troubleshooting: The deep, real-time diagnostic tools empower IT to resolve complex issues more quickly than basic remote-control software.
Technician Flexibility: Cloud and mobile apps allow support staff to manage and troubleshoot systems from anywhere, including remote control of Android and iOS devices.
Licensing: The cloud version is typically licensed per technician, supporting a large number of end-users or endpoints without additional per-device fees.
Feature Limitations (vs. DRS): While powerful, some advanced administration features like Active Directory management are more robust in the on-premises sister product (Dameware Remote Support) than in the cloud-based DRE.
Cost: It is often considered a high-priced solution compared to some competitors in the market.
Stability Issues: Some user feedback indicates that sessions can occasionally crash or that performance may be inconsistent.
