CallMiner Record

CallMiner Record is a comprehensive recording solution designed to capture and retain customer conversations with high-quality audio. It offers primary recorder functionality with features like high-quality stereo recordings and live monitoring, which drive improved transcription accuracy and analytics. The product supports full recording capabilities for real-time playback, compliance, performance evaluation, and risk reduction. CallMiner Record utilizes advanced codecs like Opus to ensure superior audio quality with high-fidelity, dual-channel recordings. It allows users to access recordings during or immediately after calls, auto-tag pre-selected keywords and phrases, and index recordings by various parameters such as time, agent, date, and group. The system integrates seamlessly with various telephony, CRM, and customer experience platforms, making it versatile for different deployment architectures including cloud, on-premise, or hybrid setups. With its ability to capture 100% of calls and provide instantaneous playback, CallMiner Record serves as a foundation for conversation intelligence, helping businesses maintain compliance, reduce risk, and enhance customer experience through better workforce engagement.