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Table of Contents

• What is Order Management Software?
• What are the common features of Order Management Software?
• What are the benefits of Order Management Software?
• How much does Order Management Software cost?
• What are the key considerations when Purchasing Order Management Software?

What is Order Management Software?

Order management software helps businesses optimize their order processing and fulfillment operations. The software automates various aspects of the order management process, from order creation and tracking to inventory management and shipping.

It allows companies to handle orders efficiently from multiple sales channels, such as eCommerce websites, retail stores, and phone orders, providing a centralized platform for managing and monitoring sales order flow. By consolidating order data in one place, businesses can reduce errors, improve order accuracy, and enhance customer satisfaction.

What are the common features of Order Management Software?

• Order entry: Provides a user-friendly interface where authorized personnel can enter order details. This typically includes product descriptions, order volume, pricing, shipping information, and special instructions related to delivery.
• Order tracking: Allows users to monitor the order status as it moves through the order fulfillment process. Customers can also track their orders if self-service options are available.
• Billing and invoicing: Automates the creation of invoices based on customer order details. It typically includes the customer's name and contact details, a list of products or services ordered, and any applicable taxes or discounts.
• Cataloging/categorization: Helps businesses organize and classify their products or services for efficient order processing and management. You can create a structured catalog that provides a clear and accessible way to list, search for, and manage items your business offers.
• Inventory management: Tracks, controls, and optimizes inventory levels for efficient order processing and fulfillment. This feature is pivotal in maintaining the right balance between supply and demand through inventory tracking.

What are the benefits of using Order Management Software?

• Makes the order management process more efficient: Order management software simplifies the order processing workflow, reducing manual data entry and paperwork. This leads to faster order fulfillment, reducing manual processes and improving operational efficiency.
• Increases the accuracy of order processing: Automation and validation checks in the software help reduce errors in order entry, resulting in increased order accuracy and customer satisfaction when fulfilling orders.
• Improves customer service: When customers need to return or exchange items, order management software simplifies the process. It can generate return labels, manage return authorizations, and update inventory levels accordingly, making the process hassle-free for customers.

How much does Order Management Software cost?

Most order management software products on the market are priced “per user per month,” and their entry-level pricing plan ranges from $8 to $329+*. An enterprise product that’s priced higher may include additional features such as automated asset valuation, client portals, and priority support.

*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites as of October 23, 2023.

Key considerations when purchasing Order Management Software

• Look for order workflow customization in the software. This functionality helps customize order processing workflows by helping you define rules for order fulfillment, automation rules, and approval processes according to your business requirements.
• Check the types of reports the software can generate. Ideally, you should be able to create order status, inventory, sales, and order history reports to monitor order processing and customer service operations. Having a comprehensive set of reporting features in order management software allows businesses to make data-driven decisions, identify areas for improvement, and ultimately provide better customer service
• Assess the multi-location support with the vendor. If your business has multiple warehouses in various locations, having a solution that supports efficient inventory management and order fulfillment across all locations is crucial.