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Table of Contents

• What is Loan Servicing Software?
• The benefits of Loan Servicing Software
• Typical features of Loan Servicing Software
• The cost of Loan Servicing Software
• Considerations when purchasing Loan Servicing Software
• Relevant Loan Servicing Software trends

What is Loan Servicing Software?

Loan Servicing Software is a specialized tool that helps lenders automate post-disbursement operations such as collections, collateral tracking, and amortization. The tool also helps manage customer requests, information, and queries through a customer portal. Many of these tools are available as a module or as an integrated part of loan management or origination solutions.

The benefits of Loan Servicing Software

• Increase revenue: Loan servicing solutions automate payment tracking and collections which directly impacts revenue. The tool notifies loan servicers about outstanding payments or approaching due dates and facilitates follow-ups, online payments, and offline collections. The efficiency that is gained helps reduce delinquency which in turn increases revenue.
• Ensure accuracy: Ensuring accuracy in calculating repayment, interest, and the principal amount is essential for lenders. The tool ensures accuracy by automating the complex calculation involved in identifying these amounts.
• Reduce turnaround time: The tool helps reduce process turnaround time by automating loan servicing tasks which take up significant time when handled manually. Some of these tasks include posting late payments, producing and sending notices of default, and calculating penalties and fees.

Typical features of Loan Servicing Software

• Amortization: Prepare amortization schedules based on factors such as payment frequency, loan balance, interest rate, and compounding frequency.
• Collections management: Schedule and automate payment collections. Collect payments online or manage payments coming through cash collection stores.
• Borrower management: Manage information about borrowers, guarantors, and co-borrowers through a customer portal. Share payment alerts, record financial information, and manage customer queries or requests.
• Collateral tracking: Track collaterals and supporting documents across lines of credit. Segment collaterals into active or inactive based on extensive reports.

The cost of Loan Servicing Software

Most products in the market are priced on a per user, per month basis and can be divided into three pricing tiers based on their starting price.

Price ranges*:

• $3 - $20
• $20 - $65
• $49+

*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites on July 18, 2019. These ranges correspond to the 25th, 75th, and 100th percentile of the pricing information gathered from the vendor websites of sample products.

The above list summarizes pricing for the base plans of most products. An enterprise or premium product, that is priced higher, may include additional features such as loan origination and credit bureau integration.

Considerations when purchasing Loan Servicing Software

• Conduct needs assessment: The software will have users with diverse needs hailing from different departments and hierarchy levels. A user from the finance department will use the software for a different purpose than a collections agent. Therefore, it will be beneficial to assess the needs of all users, or at least those of the key stakeholders, and select a software that caters to a majority of these needs.
• Check for third-party integration: A tool that supports third-party integration would be a plus if the business uses specialized tools for loan origination or for different loan types such as mortgage or commercial loans. Integrating the loan servicing solution with these tools would help leverage data in these systems, thus reducing data duplication.

Relevant Loan Servicing Software trends

• ML for accurate loss mitigation: Machine learning (ML) can help lenders make accurate loss mitigation decisions through automation. These decisions may include rejecting or approving loan modifications, forbearance agreements, and repayment plans.
• ICR for servicing data extraction: Intelligent character recognition (ICR) can help extract useful information from loan documents. The technology can identify the final version of loan documents from a loan package, extract relevant data from these documents, and use it to automate the servicing workflow.