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Table of Contents

• What is Food Delivery Software?
• The benefits of Food Delivery Software
• Typical features of Food Delivery Software
• The cost of Food Delivery Software
• Considerations when purchasing Food Delivery Software
• Relevant Food Delivery Software trend

What is Food Delivery Software?

Food Delivery Software is a tool that helps food service companies, such as restaurants, bars, and cafes, streamline their order delivery mechanism. It automates food delivery processes such as receiving customer orders, assigning orders to delivery personnel, and processing payments. It allows businesses to showcase their food menu online and receive orders from websites, mobile apps, and social media platforms.

The software records and analyzes all order delivery data for reporting. This offers operational insights to help food delivery service companies make informed business decisions.

The benefits of Food Delivery Software

• Reach out to more customers: Customers are likely to order more from restaurants and cafes that accept online orders and deliver food to their location. Food delivery software allows food service businesses to take online orders via channels such as websites, mobile apps, and social media. It also lets them enter order details manually for customers that call or walk-in. Customers can view the food menu online, request customizations to their meals, and add cooking instructions.
• Create an appealing food menu: Customers usually tend to order from restaurants that have appealing menus with competitive prices. Food delivery management software simplifies the process of creating and maintaining an attractive online food menu. It allows businesses to easily update menu items and prices at any time. They can also add images and ingredient lists to their menu as required.

Typical features of Food Delivery Software

• Online menu: Create or update your online food menu that lists all the items for customers to buy. Add item prices, images, ingredient details, etc., to the menu.
• Online ordering: Process online orders received from websites, mobile apps, or social media platforms. Manually enter order details for phone or walk-in orders.
• Kitchen management: Send customers' food orders to the kitchen for preparation. The kitchen staff gets notified through a printed ticket or digital screen when food orders are displayed. The staff can also check inventory levels in real time and notify you if any items are running low.
• Delivery team management: Add, update, or delete the contact details of your own or third-party delivery personnel. Check their real-time location to assign orders for delivery, and track the number of orders delivered per day.
• Delivery route management: Access the shortest route to deliver multiple orders within a particular area. Most food delivery systems consider real-time road traffic situations and reroute drivers to suggest the quickest way to reach a customer.

The cost of Food Delivery Software

Most products on the market are priced on a per user, per month basis and can be divided into three tiers based on their starting prices. The list below summarizes pricing for the base plans of most food delivery software tools.

Price ranges*:

• $20 - $50
• $50 - $92
• $92+

*The pricing included is for the entry-level/lowest-priced offering found on vendor websites on September 15, 2020. These ranges correspond to the 25th, 75th, and 100th percentiles of the pricing information gathered from vendor websites of sample products.

Considerations when purchasing Food Delivery Software

• Availability of a mobile app: A food delivery app offers many benefits, including a mobile-optimized online menu, in-app prepaid orders, real-time order updates for customers, and live location tracking of delivery personnel. You can also send push notifications to customers about offers, discounts, or the status of their orders.
• Cost of support services: Food ordering system vendors usually offer complimentary software support via phone, email, or live chat. Support services are essential to get you started with the software and to resolve any technical issues you may face later. But if you want premium support, you may have to pay an extra price. Discuss all support options and related costs during vendor discussions and select the one that best fits your needs.
• Integration with other applications: The food delivery system you wish to purchase should integrate well with your existing business applications, such as a retail POS system. Integration functionality will help you manage customer orders, inventory levels, and staff (kitchen and delivery) details using a centralized platform instead of toggling between multiple tools.

Relevant Food Delivery Software trend

• An increasing number of food providers are tracking delivery data: With third parties handling the delivery of large volumes of orders, food service businesses are collecting and analyzing the delivery data to optimize and improve operations. This data is being used for evaluating business performance, improving relations with aggregators and delivery partners, and enabling other business units such as marketing, customer care, and branding.