Zuper

Founding and Growth

Funding and Valuation

Zuper has raised a total of $46.1 million in venture capital. The most recent funding round was a $32 million Series B, led by FUSE with participation from Prime Ventures and other existing partners. This funding will be used to expand Zuper's footprint globally and enhance its product offerings, including the development of innovative solutions like the Intelligent Virtual Assistant (ZIVA).
 

Product Offerings and Features

Zuper offers a wide range of features designed to optimize field service operations:

• Work Order Management: Streamlines the creation, dispatch, and tracking of work orders.

   

• Field Service Scheduling: Organizes scheduling needs with real-time visibility.

   

• AI-Powered Dispatching: Matches technicians with the right skills to the appropriate jobs using real-time data.

   

• Location Intelligence: Tracks technicians in real-time and manages workforce with accurate ETAs and optimized routes.

   

• Accurate Estimating and Automated Invoicing: Simplifies the creation of estimates and invoices, and supports online payments.

   

• Customer and Staff Communication: Enhances communication with timely notifications and streamlined processes.

Acquisitions and Product Expansion

Zuper has significantly expanded its product capabilities and integrations. The platform now supports integrations with industry-leading apps and CRMs like Zoho, HubSpot, Salesforce, and Zendesk, among others.

Zuper AI and New Features

Zuper continuously innovates its platform, adding new features such as:

• Automated Dispatching and Routing

   

• Intelligent Customer Communication

   

• Remote Assistance

   

• Consumer Financing

   

• Hybrid and On-Demand Workforce Management

   

• Online Reputation Management

Company Culture and Values

Zuper places a strong emphasis on a collaborative and dynamic company culture. The company frequently hosts town hall meetings and awards to celebrate achievements and foster a positive work environment. The leadership team, including CEO Anand Subbaraj, encourages a culture of reimagining, adapting, and scaling, which is reflected in their rapid growth and innovation.
 

User Base and Community

Zuper serves a diverse range of industries, including manufacturing, renewable energy, facility and property maintenance, and residential services. The platform has over 50,000 users and has handled over 10 million work orders in recent months. Customers have generated over $100 million worth of payments through the platform. The company is recognized for its high customer satisfaction, as evidenced by its G2 recognition as a leader in the mid-market FSM category.