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Ziwo
by ASWAT Telecom & Media
by ASWAT Telecom & Media
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by ASWAT Telecom & Media
by ASWAT Telecom & Media
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
Ziwo is a leading Cloud Contact Center Solution in the GCC. It provides a single interface that helps companies reach their customers from anywhere, bringing value to their conversations. Ziwo is cloud-based and can be deployed in minutes. It offers high-quality voice services provided only by local telecom operators and premium international carriers, ensuring crystal-clear quality calls. Ziwo also allows you to manage voice calls and WhatsApp in a single conversation interface available in multiple languages like English or Arabic, which can boost your productivity and enhance your customer experience. It offers seamless integration with over 15 CRM systems and has more than 500 APIs available to fit on any infrastructure.
ZIWO has readymade plugins with most CRM and is integrated with any app, thanks to an open API architecture.
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How is Ziwo in terms of value for money?
for my 10000 people companyHow is Ziwo in terms of ease of use?
for my 10000 people companyZIWO has offices in the following locations within the GCC:
- Dubai, United Arab Emirates: Located in Dubai Internet City, Office 153-154[8].
- Riyadh, Saudi Arabia: Situated in King Fahd Branch Road, Hamad Tower, 4th Floor.
These offices enable ZIWO to provide localized support and services to their clients within the GCC region.
ZIWO serves a diverse range of customers across various industries in the Middle East, demonstrating its robust capabilities and adaptability in providing cloud contact center solutions. Some of the notable customers of ZIWO include:
- Emaar: One of the largest real estate developers in the UAE, known for projects like the Burj Khalifa.
- Tabby: A fintech company offering flexible payment solutions.
- Al Tayer: A prominent conglomerate in the Middle East with interests in automotive, retail, and real estate.
- Floward: An online flower and gifts delivery service.
- Deliveroo: A popular food delivery service operating across several countries.
- Damac: A major property development company in the Middle East[7].
- Carrefour: A multinational retailer, providing a wide range of products and services.
- Talabat: A leading online food ordering company in the Middle East.
- Cafu: An on-demand fuel delivery service.
- Cars24: A used car marketplace operating in several countries.
- Sarwa: An investment advisory platform.
- Yalla Compare: A comparison platform for financial services.
These customers reflect ZIWO's strong presence in the region and its ability to cater to both large enterprises and emerging businesses, providing them with scalable and efficient communication solutions.
ZIWO serves a diverse range of customers across the Middle East, catering to various industries that require robust call center solutions. While specific customer names are not provided in the search results, typical clients of ZIWO in the Middle East likely include businesses in sectors such as telecommunications, e-commerce, finance, healthcare, and customer service. These organizations utilize ZIWO's cloud-based contact center solutions to manage communications and enhance customer interactions effectively.
Regarding the local address for accessing ZIWO, it typically refers to the URL or web address used to access ZIWO's cloud-based platform. However, if you are referring to a physical address, as previously mentioned, ZIWO has offices in Dubai, UAE, located in Dubai Internet City, Office 153-154, and in Riyadh, Saudi Arabia, at King Fahd Branch Road, Hamad Tower, 4th Floor. These locations serve as their operational bases in the GCC region, supporting local clients and managing regional operations.
Yes, the ZIWO platform is available in Arabic. This is explicitly mentioned in several sources, indicating that ZIWO has made significant efforts to cater to Arabic-speaking users. The platform's components are available in Arabic, enhancing usability for Arabic-speaking agents and customers. This multilingual support is part of ZIWO's broader strategy to serve diverse global markets, particularly in regions like the GCC where Arabic is a primary language[4][8].
Yes, the ZIWO platform utilizes Artificial Intelligence (AI) to enhance the functionality and efficiency of its call center operations. AI is integrated into various aspects of the ZIWO system to improve customer interactions and streamline processes. Here are some specific areas where AI is applied within the ZIWO platform:
1. AI-Powered Assistant Apps: AI assists agents in handling customer interactions more efficiently. These smart systems can listen to and interpret conversations, providing support by fetching articles from the knowledge base, recommending next steps during conversations, scheduling meetings with clients, and automatically filling out contact forms. This helps reduce the time agents spend on routine tasks, allowing them to focus more on engaging with customers[6].
2. Neuro-Linguistic Programming (NLP): ZIWO employs NLP, a form of AI that allows the software to understand and interpret human speech. This technology is used in automated bots and IVR systems for customer self-service, helping to reduce the load on human agents by handling simple, routine requests. NLP enhances the self-service capabilities of the platform, making it more efficient and reducing the need for direct human intervention in basic inquiries[6].
These AI integrations demonstrate ZIWO's commitment to leveraging advanced technology to enhance the effectiveness of its call center solutions, improving both the customer experience and operational efficiency.
As of the information available, ZIWO does not explicitly mention the use of AI (Artificial Intelligence) technologies such as Chat GPT within its core platform functionalities. ZIWO is primarily focused on providing a cloud-based contact center solution that enhances customer engagement through features like CRM integration, real-time monitoring, and multichannel support. The platform is designed to streamline communication processes and improve operational efficiency for businesses.
While ZIWO offers advanced features for managing call center operations, including analytics and automation tools, there is no specific mention of AI technologies like machine learning algorithms or natural language processing (NLP) being part of the platform. However, the use of APIs and integrations with other systems could potentially allow ZIWO users to incorporate AI-driven functionalities into their workflows, depending on their specific business needs and the capabilities of the integrated systems.
For the most accurate and up-to-date information on whether and how ZIWO incorporates AI technologies into its platform, it would be best to directly consult ZIWO's official resources or contact their support team. This would provide insights into any recent developments or features that leverage AI to enhance the platform's capabilities.
ZIWO is not a Web3 company. It is a cloud-based contact center solution that focuses on enhancing customer engagement and streamlining communication processes for businesses. ZIWO provides features such as CRM integration, real-time monitoring, multichannel support, and advanced analytics to improve operational efficiency and customer service. The platform operates within the cloud computing and telecommunications sectors, leveraging traditional web technologies to deliver its services.
Web3, on the other hand, refers to the third generation of the internet, which encompasses decentralized networks, blockchain technology, and the use of cryptocurrencies and non-fungible tokens (NFTs) to create a more user-owned internet ecosystem. Web3 technologies aim to provide greater privacy, data security, and ownership to users by reducing reliance on centralized platforms and intermediaries.
ZIWO's offerings are centered around cloud-based contact center solutions and do not incorporate Web3 technologies such as blockchain or decentralized finance (DeFi). Therefore, it operates within the scope of Web2, utilizing cloud services and internet technologies to provide its services, rather than the decentralized and blockchain-based technologies associated with Web3.
Based on the provided sources, there is no indication that ZIWO incorporates Web3 components into its platform. ZIWO is primarily a cloud-based contact center solution that focuses on traditional web technologies to deliver its services, such as CRM integration, multichannel support (including voice and WhatsApp), and cloud telephony. The platform is designed to enhance customer engagement and streamline communication processes for businesses using established web and cloud technologies.
Web3, on the other hand, refers to the third generation of the internet, which encompasses decentralized networks, blockchain technology, and the use of cryptocurrencies and non-fungible tokens (NFTs) to create a more user-owned internet ecosystem. Web3 technologies aim to provide greater privacy, data security, and ownership to users by reducing reliance on centralized platforms and intermediaries.
ZIWO's offerings are centered around cloud-based contact center solutions and do not incorporate blockchain, decentralized applications (dApps), or other Web3 technologies as described in the sources. Therefore, it operates within the scope of Web2, utilizing cloud services and internet technologies to provide its services, rather than the decentralized and blockchain-based technologies associated with Web3.
By ASWAT Telecom & Media