Whatfix

What is Whatfix?

Whatfix is a customer experience management tool that assists small to medium-sized organizations in managing and personalizing application interaction. It includes an Electronic Performance Support System (EPSS), which allows users to complete vital operations while saving time on query resolution. Personalization, in-app knowledge management, change management, data validation, notifications, and analytics are some of Whatfix's features. It enables organizations to construct client segments automatically and improve personalisation and targeting depending on users' participation in the application. Additionally, it gives capabilities for auto-generating material in multiple forms such as videos, PDFs, and slideshows based on client needs.

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Competitive Advantage

Whatfix guides automatically convert to various formats for user embedding, offering competitive value.