Tegsoft Features

Features

• Queue Management

• Call Logging

• Call Monitoring

• Call Scripting

• Computer Telephony Integration

• Call Recording

• Automatic Call Distribution

• IVR / Voice Recognition

• Reporting/Analytics

• Campaign Management

• Alerts/Escalation

• Progressive Dialer

• Inbound Call Center

• Outbound Call Center

• Manual Dialer

Support

• Email

• Help Desk

• FAQs

• Forum

• Knowledge Base

Deployment

• Cloud, SaaS, Web-Based

• Desktop - Mac

• Desktop - Windows

• Desktop - Linux

• Desktop - Chromebook

• On-Premise - Windows

• On-Premise - Linux

• Mobile - Android

• Mobile - iPhone