Talkdesk

By Talkdesk

10 reviews

Favourite

Talkdesk Features

Functionality

5/5

Verified User Rating

Key Features

Verified User Rating

Features

Activity Dashboard
Agent Interface
Alerts / Escalation
Automatic Call Distribution
Call Center Management
Activity Tracking
Automatic Lead Distribution
AI/Machine Learning
Performance Metric
Knowledge Base Management
Workflow Managment
Virtual Assistant

Support

Email
Help Desk
FAQs
Forum
Knowledge Base

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone

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Reviewers who mentioned features said :

Verified Reviewer

N/A

Mar 19, 2023

Overall

4/5

Pros

Talkdesk is a great call center solution that is easy to use and has a lot of features. The UI is very intuitive and easy to use. You can quickly add contacts and keep track of your calls. It also provides comprehensive reports so you can manage your teams and tasks. You can also customize your dashboard to monitor essential metrics.

Cons

I haven't found any downside to this tool yet, although the webpage can be slow to load sometimes.

Tony Ricardo R.

Agent/World¿s Best Boss

Jun 27, 2023

Overall

4/5

Talkdesk is a versatile application that can be used by companies with a lot of knowledge to display to staff and management when it is available and when it is not. It is most optimal for companies that use the "talk" function.

Pros

This tool will help you speed up your usual work process without affecting your intentions. You can use its display mode or position it where you want it on the screen. This will reduce the fatigue of switching between major workspace tasks, such as email and chat, while still maintaining openness with your group about food, meetings and time arrangements.

Cons

If you don't update your status to "offline" when you log out, it will stay online until you log in again. It would be helpful to be able to customize the options available, such as having the ability to set an appointment or being on staff. A major weakness I've experienced so far is that it sometimes fails; such as not being ready for calls when it is clearly impossible or not being able to accept calls from another.

Emmanuel A.

Software Developer / CEO

Mar 5, 2023

Overall

5/5

We were thrilled to find a partner in Talkdesk that shared our commitment to delivering exceptional customer service. Talkdesk has helped us streamline our operations and provide faster, more efficient support to our customers. The platform is easy to use and customizable, which has allowed us to tailor our customer service operations to meet our specific needs. The advanced analytics and reporting tools have also been invaluable, providing us with valuable insights into our customer service operations and helping us make data-driven decisions. As a result of using Talkdesk, we've been able to identify areas for improvement and implement changes that have resulted in faster response times and higher customer satisfaction ratings.

Pros

Talkdesk has been a great asset for my business, providing the excellent customer support that our customers expect and deserve. I am confident that our partnership with Talkdesk will continue to help us be successful and achieve our customer service goals in the future.

Cons

We value excellent customer service and have experienced occasional bugs or technical issues which can cause disruptions and frustration for our customers and representatives. However, we appreciate that Talkdesk's customer support team is always available 24/7 to help troubleshoot and resolve any issues that may arise.

Talkdesk Pricing

CX Cloud Essentials
$ 75
per user per month
CX Cloud Elevate
$ 95
per user per month

See all 4 pricings of Talkdesk

Talkdesk User Ratings

Ease of use
Out of 5
Breadth of features
Out of 5
Value for money
Out of 5

Talkdesk Categories on Zoftware

Business Intelligence Tools
Call Center Workforce Management Software
Help Desk Software

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