Steam-connect Features

Features

• Automatic Call Distribution

• Call Scripting

• Campaign Management

• Manual Dialer

• Predictive Dialer

• Progressive Dialer

• Computer Telephony Integration

• Call Logging

• IVR / Voice Recognition

• Call Monitoring

• Queue Management

• Alerts / Escalation

• Reporting/Analytics

• Call Recording

• Blended Call Center

Support

• Email

• Help Desk

• Knowledge Base

Deployment

• Cloud, SaaS, Web-Based

• Desktop - Mac

• Desktop - Windows

• Desktop - Linux

• Desktop - Chromebook