Snyk

The typical implementation process for Snyk software depends on the size and complexity of the organization:

For small, nimble businesses, Snyk implementation can be achieved in days. You can start scanning with Snyk soon after purchasing, often using a Git integration and the API Import Tool.

However, for larger, more process-oriented enterprises, the implementation process may take weeks or months and requires more detailed planning to succeed. The implementation guide for enterprises is composed of multiple phases:

1. Visibility: First focus on getting a clear sense of the security issues without always fixing them. This avoids blocking development early on, builds trust, and slowly introduces gating in later phases.

2. Prevention: Put controls in place to stop new security issues from being added to applications. Developers can use IDE plugins, Snyk Advisor to select secure packages, and Snyk Learn to educate on secure coding.

3. Fixing backlog: After getting visibility and achieving prevention, focus on fixing the backlog of security issues. This can involve a weekly triage process with key stakeholders to guide teams on what to address.

For teams of up to 10 members, the typical implementation timeline is also in days. The main guidance is to onboard projects, pilot Snyk functionality with an important project, confirm it works for workflows, and then enable other projects while communicating expectations.

Snyk offers Professional Services that provide deep expertise and customized solutions, ensuring Snyk products are tailored to each business's specific needs for optimal utilization.

For midsize companies, Snyk offers a Technical Success Manager, private Slack channel, 24/7 support, silver success planning, on-demand public training, and bi-annual business reviews.

For midsize and enterprise companies, Snyk offers a Technical Success Manager, private Slack channel, 24/7 support, gold success planning, private training sessions, and quarterly business reviews.

For large enterprises with many business units, Snyk offers a Technical Success Manager, private Slack channel, 24/7 support, platinum success planning, private training sessions, quarterly business reviews, and aligned technical support.

Snyk also offers a Jumpstart package that provides expert guidance for configuring the Snyk platform for specific business needs, ensuring new customers successfully achieve a full Snyk implementation quickly.

For support beyond what's offered in these packages, Snyk's Services team can help develop a custom solution tailored to the exact needs of a business in conjunction with certified partners.

There are no explicit mentions of additional costs beyond the standard pricing plans for Snyk. The key points are:

1. Snyk has a free plan with limited features, as well as paid plans starting at $98 per user per month for the Team plan and custom pricing for the Enterprise plan.

2. The pricing is based on the number of "contributing developers" - defined as developers who have made a commit to a private repo monitored by Snyk in the last 90 days. Contributions to public open-source repos are not counted.

3. There are no indications of setup fees, maintenance charges, or support fees beyond what is included in the standard pricing plans. The search results suggest support is included, with the Enterprise plan offering "24x5 Enhanced Support".

4. For the Enterprise plan, there are additional features like security policy management, SBOM generation, and custom user roles that come at no extra cost beyond the base Enterprise pricing.

5. The only potential additional cost mentioned is for the Snyk AppRisk add-on, which is priced separately and billed based on "Managed Billable Assets" like repositories and container images.

Training

1. Snyk Learn Security Education: This provides interactive lessons for developers on how to stay secure, covering vulnerabilities across various languages and ecosystems.

2. Snyk Learn Product Training: This offers learning paths for key stakeholder roles like Developers and Administrators to get trained on the Snyk platform.

3. Self-paced learning: Snyk provides bite-sized video tutorials, courses, and guided learning paths that users can access on their own time.

4. Live sessions: Snyk offers implementation kickoffs, integrations workshops, office hours, and live hacking sessions for developers.

Support

1. Success Offerings: Snyk provides different levels of support packages based on company size, including a Technical Success Manager, private Slack channel, 24/7 support, and regular business reviews.

2. Professional Services: Snyk offers customized solutions and expert guidance to ensure the platform is tailored to the specific business needs of the customer.

3. Snyk Jumpstart: This package provides expert guidance to quickly configure the Snyk platform for new customers and ensure a successful implementation.

4. Custom Solutions: Snyk's Services team can develop a custom solution in conjunction with certified partners to meet the exact needs of a business.

5. Self-serve resources: Snyk also provides a support portal, documentation library, and access to the Snyk Community for additional assistance.

Snyk has implemented the following key security measures to protect user data:

1. Encryption: Snyk implements encryption of data in transit and at rest to protect against unauthorized access, disclosure, alteration, and destruction.

2. Security Assessments: Snyk regularly conducts security assessments to identify and address potential vulnerabilities in their systems.

3. Compliance: Snyk adheres to industry-standard privacy laws and regulations to ensure responsible handling of user data.

4. Regional Hosting: Snyk offers regional hosting options to comply with local data protection laws and improve service performance by reducing data latency.

5. Vulnerability Disclosure: Snyk has a program that encourages the community to report potential vulnerabilities in open-source packages, enabling quick identification, validation, and remediation.

6. Transparent Support: Snyk's Terms of Support and Services Glossary outlines the scope of support, service level agreements (SLAs), confidentiality commitments, and the responsibilities of Snyk and its customers for clear service expectations.

1. Snyk continuously monitors the repositories it has integrated with and scans them regularly, with the re-scan frequency set in the Project Settings.

2. Whenever Snyk identifies new versions available for the dependencies in the scanned projects, it automatically creates pull requests (PRs) to upgrade those dependencies.

3. Snyk has policies in place to manage the volume of these automated upgrade PRs:

- Snyk limits the number of open upgrade PRs per project, with a default maximum of 5 and configurable up to 10.

- Snyk does not create a new upgrade PR for a dependency that is already being upgraded in another open PR.

- Snyk recommends only patch and minor version upgrades by default, but can be configured to include major version upgrades as well.

- Snyk does not recommend upgrades to versions that are less than 21 days old, to avoid unstable or malicious releases.

4. The Automatic Dependency Upgrade PR feature is supported for projects using GitHub, GitHub Enterprise, and Bitbucket Cloud as the source control management (SCM) system.

5. Snyk's update management is designed to be developer-friendly, automating the process of keeping dependencies up-to-date while providing controls to prevent disruption to the development workflow.

1. Data Ownership:

- Snyk accesses and processes customer data, such as repository code, dependency information, and vulnerability data, in order to provide the Snyk services.

- However, Snyk states that the customer retains ownership of their data, and Snyk only accesses and processes it as necessary to deliver the Snyk platform.

- Snyk has strict data handling policies in place, including encryption, security assessments, and compliance with privacy regulations, to protect the customer's data.

2. Data Portability:

- The search results do not explicitly mention Snyk's policies around data portability or the ability for customers to export their data from the Snyk platform.

- However, the information provided suggests that Snyk is designed to integrate with the customer's existing development tools, workflows, and infrastructure.

- This implies that customers likely have the ability to access and utilize their data within their own systems, even if a formal data export process is not specified.

1. Manage Bottlenecks:

- The search results emphasize the importance of identifying and managing the key bottlenecks or constraints that limit the organization's ability to scale.

- Improving the efficiency of the most pressing bottleneck can significantly improve the overall throughput and growth capacity of the organization.

2. Complexity Management:

- As an organization scales, complexity becomes the "enemy" that must be actively confronted and managed.

- Complexity manifests in the form of increased states, interdependencies, uncertainty, and irreversibility, all of which must be addressed through isolation and other strategies.

3. Bottom-up Scaling:

- The search results suggest that scaling an organization should be approached in a bottom-up manner, aligning the organizational structure with how teams actually interact and work.

- This is in contrast to top-down reorgs, which can create insecurity, lack of confidence, and more complex communication/decision-making paths.

4. Mindset Shift:

- Scaling an organization requires a mindset shift, where leadership must be willing to "surrender" to the need to scale and adapt accordingly.

- This involves being open to adding specialized leadership roles, empowering employees, and balancing the risks and benefits of expansion.

5. Timing and Readiness:

- The search results emphasize the importance of timing the scaling process correctly, based on indicators like consistent demand, maxed revenue, and strained resources.

- Scaling too quickly can be risky, while being too cautious can cause the organization to lose momentum in the market.

Contract Renewal

- The initial term of the agreement is typically 1 year.

- After the initial term, the agreement may be renewed for additional 1 year renewal terms upon written notice from Snyk.

- If a customer has a paid subscription, they or Snyk may terminate the agreement by giving 30 days notice before the end of the then current term.

Contract Cancellation

- Snyk has the right to cancel any order or part thereof for convenience, without cause, upon 30 days written notice.

- In the event of cancellation for convenience, the customer is only entitled to payment for goods satisfactorily provided prior to cancellation, less any money previously paid.

- Snyk may suspend, limit or terminate the services and agreement for any reason at any time without notice if the customer does not have a paid subscription.

- Snyk may terminate the agreement with immediate effect if the customer commits a material or persistent breach of the terms.

- Upon termination, the customer's rights to use the services immediately terminate, they must pay any outstanding fees, delete all copies of service data, and cease use of the services.

Other Key Terms

- Snyk's total liability is limited to the fees paid by the customer in the 12 months preceding the claim.

- Snyk provides a 120 day warranty on any work performed under the products and services warranty.

- The customer may not assign or subcontract without Snyk's prior written consent.

1. ISO 27001:2013 - Snyk's infrastructure is certified against this internationally recognized information security management standard.

2. ISO 27017:2015 - Snyk's infrastructure also meets the objectives of this standard for cloud-specific information security controls.

3. SOC 2 Type II - Snyk undergoes an annual SOC 2 audit and can provide evidence of its compliance with this standard.

Snyk's compliance capabilities extend to supporting other common frameworks and standards, including:

- PCI-DSS (Payment Card Industry Data Security Standard)

- HIPAA (Health Insurance Portability and Accountability Act)

- NIST 800-53

- GDPR (General Data Protection Regulation)

- CIS Benchmarks (Center for Internet Security)

- CSA CCM (Cloud Security Alliance Cloud Controls Matrix)

Snyk provides the ability to identify compliance violations across 10+ frameworks and map them to specific controls and severity levels, allowing customers to triage and fix compliance issues faster.