ServiceTrade Features

The product is easy to use whether you're working on a computer in the office or using a phone or tablet in the field.

The process for pulling reports for open work orders could be more streamlined to avoid calls getting lost week over week and invoicing falling behind.

The integration was difficult to complete, but the customer service team is excellent to work with.

I don't have any issues.

ServiceTrade is easy to use for everyone in our company. This includes field technicians on the mobile app, schedulers, billers, managers, sales, and corporate users. ServiceTrade helps us track recurring services so that inspections are not missed. With deficiency tracking, they make it simple to quote repairs as soon as they're located and get the issues resolved for customers more quickly. The Service Portal for customers allows them to see their inspection reports, photos, job history, and upcoming appointments at a glance.

It would be helpful if the mobile app and web versions automatically logged users out after a certain period of inactivity. We have found that some technicians have not logged out in several months, and this is usually the root cause of mobile app glitches they experience. I've always found the ServiceTrade support team to be friendly, quick with their responses, and helpful. It's clear that behind the scenes their developers work quickly and thoroughly to ensure that new features are built as requested, tested, and then rolled out with minimal errors.