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ServiceTrade

By ServiceTrade
5
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10 reviews
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ServiceTrade Features

Functionality

star5/5

user-verified Verified User Rating

Key Features

9

user-verifiedVerified User Rating

Features

  • Tick  Vector Icon Activity Tracking

  • Tick  Vector Icon Employee Communication

  • Tick  Vector Icon Client Notifications

  • Tick  Vector Icon Behavior Monitoring

  • Tick  Vector Icon CRM Integrations

  • Tick  Vector Icon Analytics

  • Tick  Vector Icon Invoicing

  • Tick  Vector Icon Accounting Integration

  • Tick  Vector Icon Automated Scheduling

Support

  • Tick  Vector Icon Email

  • Tick  Vector Icon Help Desk

  • Tick  Vector Icon FAQs

  • Tick  Vector Icon Forum

  • Tick  Vector Icon Knowledge Base

Deployment

  • Tick  Vector Icon Cloud, SaaS, Web-Based

  • Tick  Vector Icon Desktop - Mac

  • Tick  Vector Icon Desktop - Windows

  • Tick  Vector Icon Desktop - Linux

  • Tick  Vector Icon Desktop - Chromebook

  • Tick  Vector Icon On-Premise - Windows

  • Tick  Vector Icon On-Premise - Linux

  • Tick  Vector Icon Mobile - Android

  • Tick  Vector Icon Mobile - iPhone

Have you used ServiceTrade and would like to share your experience with others ?

Reviewers who mentioned features said :

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Seth M.

VP Operations

Mar 6, 2023

  • Overall

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5/5
ServiceTrade has made our service department's life much easier, from the initial rollout to ongoing field operation.

Pros

The product is easy to use whether you're working on a computer in the office or using a phone or tablet in the field.

Cons

The process for pulling reports for open work orders could be more streamlined to avoid calls getting lost week over week and invoicing falling behind.
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Michael M.

Service Dispatcher

Mar 6, 2023

  • Overall

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5/5
The overall quality and tech support is great. The ease of getting back and forth in the different screens and windows is awesome.

Pros

The integration was difficult to complete, but the customer service team is excellent to work with.

Cons

I don't have any issues.
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Amanda D.

Manager of Business Applications

Mar 9, 2023

  • Overall

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5/5
We're thrilled with both the ServiceTrade product and team.

Pros

ServiceTrade is easy to use for everyone in our company. This includes field technicians on the mobile app, schedulers, billers, managers, sales, and corporate users. ServiceTrade helps us track recurring services so that inspections are not missed. With deficiency tracking, they make it simple to quote repairs as soon as they're located and get the issues resolved for customers more quickly. The Service Portal for customers allows them to see their inspection reports, photos, job history, and upcoming appointments at a glance.

Cons

It would be helpful if the mobile app and web versions automatically logged users out after a certain period of inactivity. We have found that some technicians have not logged out in several months, and this is usually the root cause of mobile app glitches they experience. I've always found the ServiceTrade support team to be friendly, quick with their responses, and helpful. It's clear that behind the scenes their developers work quickly and thoroughly to ensure that new features are built as requested, tested, and then rolled out with minimal errors.

ServiceTrade Pricing

  • Select

    $ 89

    per user per month

  • Premium

    $ 139

    per user per month

See all 3 pricings of ServiceTrade

ServiceTrade User Ratings

  • Ease of use

    Out of 5

  • Breadth of features

    Out of 5

  • Value for money

    Out of 5

ServiceTrade Categories on Zoftware

  • Field Service Software

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