RingCentral Contact Center is an omnichannel solution that allows customers to communicate with your company via voice, chat, social media, SMS, email, and other channels. Intelligent IVR and self-service options that are tightly integrated with smart routing functionality allow customers to connect to the agent who can best handle their needs more quickly. Leading-edge tools assist you in optimizing staff scheduling, improving call-center efficiencies, surveying customers, and more.
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RingCentral Contact Center works seamlessly with Salesforce and other popular CRM platforms.
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