RingCentral Contact Center
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Overview
What is RingCentral Contact Center ?
RingCentral Contact Center is an omnichannel solution that allows customers to communicate with your company via voice, chat, social media, SMS, email, and other channels. Intelligent IVR and self-service options that are tightly integrated with smart routing functionality allow customers to connect to the agent who can best handle their needs more quickly. Leading-edge tools assist you in optimizing staff scheduling, improving call-center efficiencies, surveying customers, and more.
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Competitive Advantage
RingCentral Contact Center works seamlessly with Salesforce and other popular CRM platforms.
Website
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RingCentral Contact Center Integrations
Microsoft Excel
Dropbox Business
Microsoft 365
Zoho CRM
FreshDesk
Zendesk Suite
Support Email
Categories (2)
Case Studies
Features
Advanced Features
Total Features
21
2 categories
Unrated
Verified User Rating
Access Controls/Permissions - Alerts/Notifications
- Audio Calls
- Collaboration Tools
- Electronic Hand Raising
- File Sharing
- Meeting Management
- Mobile Access
RingCentral Contact Center Categories on Zoftware
Cloud Pbx
Call Center Software