AI Features: Recent updates introducing AI-powered features have been well-received, with users noting the ease of creating workflows and the time-saving benefits.

Integration Capabilities: Users value the ability to integrate with numerous applications, which allows for seamless connectivity with existing software stacks

Excellent Customer Support: Process Street's customer service is frequently highlighted as responsive and helpful, with a strong commitment to improving user experience based on feedback.

Customization and Automation: The platform's robust customization options, including conditional logic and automation features, are highly appreciated for enhancing workflow efficiency and reducing manual effort.

User-Friendly Interface: Many users praise Process Street for its intuitive and easy-to-use interface, which allows even non-technical users to create and manage workflows effectively.

Integration Gaps: Although integration capabilities are generally praised, the lack of native integrations with certain popular tools is noted as a minor inconvenience.

Field Validation: Some users express a desire for more robust field validation options, such as for phone numbers and zip codes, which are currently limited.

Support Limitations for Free Plans: Users on free plans report limited support options, which can be a drawback for those needing immediate assistance.

Template Flexibility: While the templates offer customization, they may require additional work to fit unique business needs, which can be a limitation for some users

Steep Learning Curve: Some users find the advanced features of Process Street to have a steep learning curve, requiring time and training to fully utilize the platform's capabilities.