Outreach Features

The interface is not user friendly and the reporting is awful and very limited. For example, if I want to see all the calls that my agents did during the day but remove things like no number/bad number, this is not possible at all. When there is an issue, you will never get an actual reply from their CS team. They are trying to exhaust you with pointless questions and close the ticket as replied. This is not about actually offering a solution but mostly being compliant with SLAs that they have "committed" to. The only way you can have a semi good experience with them is only if you have salesforce (which is a serious company) and due to the good integration with the two platforms, you do not need to do many things within the outreach environment. Also, if you want to monitor the meetings that your SDRs are booked via reporting, well, these update after 72 hours, which is absolutely laughable for a company. This is a bunch of silicon valley dreamers who fantasize a different platform when they sell it compared to what the tool can actually do.