NICE Satmetrix

By NICE Satmetrix

3 reviews

Favourite

NICE Satmetrix Features

Functionality

4/5

Verified User Rating

Key Features

Verified User Rating

Features

Survey Management
Customer Segmentation
CRM
Action Management
Feedback Management
Dashboard
Analytics
Closed-loop Feedback
Omnichannel Customer Experience
Customer Loyalty

Support

Email
Help Desk

Deployment

Cloud, SaaS, Web-Based

Have you used NICE Satmetrix and would like to share your experience with others ?

Reviewers who mentioned features said :

Verified Reviewer

N/A

Nov 1, 2021

Overall

4/5

If you want to improve your customer feedback program, Satemetrix might not be the right choice. The software lacks compatibility and flexibility, making it difficult to be creative with your feedback. Additionally, there are not many analytical tools available compared to other programs.

Pros

This software is easy to use and easy to pick up. It's a great software if you are just starting out in CX and not sure what you need. It gives you a lot of good content and plenty to look at and analyze.

Cons

This program is a good option if you are just starting out, but you may eventually want to switch to a more comprehensive system.

Verified Reviewer

N/A

Nov 28, 2018

Overall

3/5

We use Satmetrix to track Net Promoter Score (NPS) and collect Customer Satisfaction (CSAT) data.

Pros

Satmetrix has a lot of features and functionality. The software integrates with our CRM.

Cons

The tool is difficult to adjust without the help of the Satmetrix engineering team. Creating new surveys is also difficult.

Kizito U.

Intern

Feb 21, 2020

Overall

4/5

Pros

The software is easy to use and it also has a nice appearance.

Cons

The software does not allow you to contact people who have left negative reviews.

NICE Satmetrix User Ratings

Ease of use
Out of 5
Breadth of features
Out of 5
Value for money
Out of 5

NICE Satmetrix Categories on Zoftware

Customer Service Software

Did you find it Useful