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NICE Satmetrix

By NICE Satmetrix
4
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3 reviews
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NICE Satmetrix Features

Functionality

star4/5

user-verified Verified User Rating

Key Features

10

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Features

  • Tick  Vector Icon Survey Management

  • Tick  Vector Icon Customer Segmentation

  • Tick  Vector Icon CRM

  • Tick  Vector Icon Action Management

  • Tick  Vector Icon Feedback Management

  • Tick  Vector Icon Dashboard

  • Tick  Vector Icon Analytics

  • Tick  Vector Icon Closed-loop Feedback

  • Tick  Vector Icon Omnichannel Customer Experience

  • Tick  Vector Icon Customer Loyalty

Support

  • Tick  Vector Icon Email

  • Tick  Vector Icon Help Desk

Deployment

  • Tick  Vector Icon Cloud, SaaS, Web-Based

Have you used NICE Satmetrix and would like to share your experience with others ?

Reviewers who mentioned features said :

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Verified Reviewer

N/A

Nov 1, 2021

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4/5
If you want to improve your customer feedback program, Satemetrix might not be the right choice. The software lacks compatibility and flexibility, making it difficult to be creative with your feedback. Additionally, there are not many analytical tools available compared to other programs.

Pros

This software is easy to use and easy to pick up. It's a great software if you are just starting out in CX and not sure what you need. It gives you a lot of good content and plenty to look at and analyze.

Cons

This program is a good option if you are just starting out, but you may eventually want to switch to a more comprehensive system.
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Verified Reviewer

N/A

Nov 28, 2018

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3/5
We use Satmetrix to track Net Promoter Score (NPS) and collect Customer Satisfaction (CSAT) data.

Pros

Satmetrix has a lot of features and functionality. The software integrates with our CRM.

Cons

The tool is difficult to adjust without the help of the Satmetrix engineering team. Creating new surveys is also difficult.
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Kizito U.

Intern

Feb 21, 2020

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4/5

Pros

The software is easy to use and it also has a nice appearance.

Cons

The software does not allow you to contact people who have left negative reviews.

NICE Satmetrix User Ratings

  • Ease of use

    Out of 5

  • Breadth of features

    Out of 5

  • Value for money

    Out of 5

NICE Satmetrix Categories on Zoftware

  • Customer Service Software

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