Programming the IVR routinely, offering technical support around-the-clock, and using scripts to guide operators through their calls. In all aspects of implementation, including discovery, requirements gathering, configuration, training, installation, testing, and production rollout, Agatha is an expert at guiding clients. She manages these projects from start to finish and turns customer requirements into workable solutions. Noel is a skilled computer hardware professional with experience in integrating, designing, repairing, and deploying computer hardware. He also has a lengthy history of providing customer service.
Small Businesses (1-99)
Alerts/Escalation, Automatic Call Distribution, Blended Call Center, Call Logging, Call Monitoring, Call Recording