Features

• Call Recording

• Call Routing

• Caller ID

• Call Tracking Metrics

• Conversion Tracking

• CRM

• IVR/Voice Recognition

• Automatic Call Distribution

• Batch Communications

• Blended Call Center

• Automatic Outbound Dialer

• Call Tracking Metrics

• Callback Scheduling

• Compliance Management

• Computer Telephony Integration

• Email Management

• FCC Compliance

• FTC Compliance

• IVR/Voice Recognition

• Knowledge Base Management

• Multi-Channel Communication

Support

• Email

• Help Desk

Deployment

• Cloud, SaaS, Web-Based

• Desktop - Mac

• Desktop - Windows