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JustCall
by JustCall
by JustCall
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by JustCall
by JustCall
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The typical implementation process for JustCall software is designed to be straightforward and efficient, catering to the needs of businesses seeking a quick setup. The software offers a cloud-based, SaaS, or web-based implementation, as well as on-premise options for Windows and Linux systems, providing flexibility depending on the organization's infrastructure preferences. The implementation process includes support options such as 24/7 live representative support, chat, knowledge base access, email/help desk support, and FAQs/forums. Training for the software is comprehensive, including live online sessions, documentation, videos, in-person training, and webinars, ensuring that users are well-equipped to utilize the software effectively. In terms of duration, the time to implement JustCall can vary based on the specific needs and readiness of the business. However, it is generally designed for rapid deployment. For instance, the software allows for a quick start with a 14-day free trial, indicating that initial setup can be achieved swiftly. This quick implementation is further supported by user reviews that mention efficient onboarding processes.
1. CRM Integration: JustCall integrates seamlessly with over 100 CRM systems, enhancing its adaptability to different business workflows and needs. This integration allows for streamlined communication and data management across various platforms.
2. Customizable Features: The software offers customizable call routing, messaging, and workflow automation. These features can be tailored to match specific business requirements, improving efficiency and customer interaction.
3. Personalization of Communication: JustCall allows for the personalization of SMS messages and other communications through its integration with HubSpot, enabling businesses to tailor their messaging based on customer data and interaction history.
4. Advanced Call Management: Features like intelligent call routing, predictive dialer, and multi-level IVR can be customized to enhance contact rates and streamline call operations, making it suitable for various operational scales and types.
5. Security and Access Control: Custom roles and permissions can be configured to ensure that sensitive data is accessible only to authorized personnel, enhancing security and compliance, particularly for businesses in regulated industries.
6. Adaptability to Team Needs: JustCall provides features that can be adapted to the specific needs of customer support and sales teams, such as automated data logging, real-time agent assistance, and AI-powered insights.
1. Outbound Calling and SMS Rates: JustCall charges for outbound calls and SMS. The rates are $0.0138 per minute for outbound local/toll-free calls, $0.0086 per inbound SMS, and $0.008625 per outbound SMS.
2. Additional Phone Numbers: Users can purchase additional phone numbers from $6 per line per month.
3. International Calling: International calling is also charged per minute, which can add to the overall cost depending on the volume of international communications.
1. Training Options: JustCall provides a variety of training methods to accommodate different learning preferences. This includes live online training, in-person sessions, documentation, videos, and webinars. These resources are designed to help new users understand and navigate the software efficiently.
2. Support Services: JustCall offers extensive support options to assist users with any issues or questions that may arise. This includes 24/7 live representative support, chat, a knowledge base, email/help desk support, and FAQs/forums. These support channels ensure that users can receive help whenever needed, contributing to a smoother experience and quicker resolution of issues.
3. Integration Support: For businesses integrating JustCall with other systems, such as CRM or Helpdesk tools, JustCall provides guidance and support to ensure seamless integration. This support is crucial for businesses that rely on JustCall to interact with existing business tools effectively.
4. Real-Time Assistance: JustCall also offers real-time agent assistance and AI-enhanced call insights, which are part of its support features. These tools help in coaching and guiding users during live interactions, ensuring they can deliver optimal performance and customer service.
1.Encryption: JustCall uses TLS/SSL and AES 256 encryption to secure data both in transit and at rest, safeguarding communications and sensitive information from unauthorized access.
2. Compliance Certifications: JustCall has achieved several industry-standard certifications and attestations, reflecting its compliance with rigorous security controls. These include GDPR and HIPAA compliance, ensuring that JustCall adheres to strict data protection regulations.
3. Regular Security Assessments: JustCall conducts regular penetration tests and vulnerability assessments in collaboration with third-party service providers to identify and mitigate potential security risks. This proactive approach helps maintain a secure environment.
4. Secure Hosting: Data is hosted on secure cloud platforms provided by Amazon Web Services (AWS) and Google Cloud Platform (GCP), both of which have robust security measures in place, including physical and logical access controls, CCTV monitoring, and Intrusion Detection and Prevention Systems.
5. Access Controls: JustCall implements team-level access controls and enforces a password complexity standard. It also offers Single Sign-On (SSO) and 2-factor authentication (2FA) to ensure that only authorized users can access sensitive data.
6. Monitoring and Recording: JustCall reserves the right to monitor and record activity on its platform to ensure compliance with its Acceptable Use Policy and to assist law enforcement if necessary. This includes reviewing message content and call details.
7.Data Handling and Privacy: JustCall's privacy policy outlines its commitment to protecting client data, specifying how data is collected, used, and disclosed. It emphasizes that JustCall acts as a data processor, handling data on behalf of its clients under GDPR guidelines.
JustCall frequently releases updates to its platform, demonstrating a commitment to continuous improvement and innovation. The updates encompass a wide range of enhancements, from new feature introductions to performance optimizations and user experience improvements. For instance, the Android app has seen multiple updates, including version 4.8, which simplified the process of playing or downloading call recordings, and version 7.9, which prepared the app for the next major update, version 8.0. Additionally, JustCall has introduced updates across its cloud phone system, including new features in the JustCall Dialer and real-time updates to the Real Time Agent Assist feature.These updates are managed and communicated through the JustCall updates blog, where the engineering team shares detailed information about each release. This blog serves as a central hub for users to stay informed about the latest enhancements and how they can benefit from them. The updates are designed to streamline call routing, improve load times, and introduce new functionalities like extensions and transfers for user groups, among other improvements. This approach ensures that users are always aware of the latest features and improvements, allowing them to leverage JustCall's capabilities fully.
JustCall's policy on data ownership and portability clearly establishes that the client retains all rights, titles, and interests in and to all Intellectual Property rights in the Customer Data. JustCall acknowledges that it does not own, control, or direct the use of any of the Client Data stored or processed by a client or user via the service. The client or users are the only ones entitled to access, retrieve, and direct the use of such Client Data.Regarding data portability, JustCall supports the ability for clients to access and export their data. Clients can export call logs, text messages, contacts, and even port out phone numbers from their JustCall account. This capability is facilitated by JustCall's adherence to GDPR compliance, which emphasizes the right of data subjects to access their personal data and transfer it to another system. Additionally, JustCall integrates with Portable to streamline data exports to preferred data warehouses, enhancing the portability and accessibility of sales and support insights.
1. Pricing Plans: JustCall offers various pricing plans, including Essentials, Team, Pro, and Business, with different features and capabilities. This tiered pricing structure allows organizations to select a plan that matches their current needs and adjust as necessary.
No Setup Fee and Flexible Billing: JustCall does not charge a setup fee, and it offers both monthly and annual billing options. The annual payment option provides a 20% savings, which could be attractive for organizations looking to scale up and commit long-term.
Additional Phone Numbers: Users can purchase additional phone numbers from $6 per line per month. This feature allows organizations to easily scale up their operations by adding more lines as needed without significant upfront costs.
Scalable Call Center Operations: JustCall supports scalable call center operations with features like auto dialers, real-time analytics, and omnichannel capabilities. These tools can help manage increased call volumes and expand communication channels as an organization grows.
Custom Quote-Based Plan: For larger organizations or those with specific needs, JustCall offers custom quote-based plans. This option provides the flexibility to tailor services and costs to the unique requirements of an organization as it scales.
1. Automatic Renewal Notification: JustCall informs customers of an upcoming automatic renewal period at least 14 days before the notice period begins, ensuring that customers are aware of the renewal and have sufficient time to make decisions regarding their subscription.
2. Renewal Terms for Partners: For partners, the agreement continues until terminated according to the terms specified, with the option for either party to terminate the agreement with thirty days' notice. Additionally, JustCall may terminate the agreement immediately under certain conditions such as ceasing to offer the program or for legal compliance.
1. Cancellation Process: Customers wishing to cancel their JustCall account must manually initiate the cancellation process. This involves logging into the JustCall account, navigating to the profile section, then to billing, and finally selecting the "Cancel Subscription" option. The account then enters a cancellation state, ensuring no further charges, and the full cancellation takes effect on the upcoming billing date. Users retain access to the service until the end of the current billing cycle.
2. No Refunds on Cancellation: Upon cancellation, customers do not receive refunds for past payments. However, the card is not charged from the next billing cycle onwards. Adjustments such as downgrades or removal of a user from an account take effect from the next billing cycle.
3. Termination by JustCall: JustCall reserves the right to terminate a user's right to use the service at any time, including for reasons such as abuse of unlimited call redirection under a paid plan. Termination becomes effective at the end of the ongoing billing cycle, and obligations to pay accrued charges survive any termination.
By JustCall