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JustCall
by JustCall
by JustCall
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by JustCall
by JustCall
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
JustCall's powerful predictive dialer can significantly increase your sales. It's simple to get started: upload contact lists and let software dial the numbers for you. Only answer connected calls. During calls, read call scripts, take notes, tag contacts, and even leave ratings. Consolidate all of your customer communication and workflow automation needs onto a single platform.
Complete phone system with automation features.
Seller
JustCall
Alerts/Notifications
Call Center Management
Call Recording
Call Routing
Campaign Management
Contact Management
Customizable Templates
IVR / Voice Recognition
JustCall Case Study.avif
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How is JustCall in terms of value for money?
for my 10000 people companyHow is JustCall in terms of ease of use?
for my 10000 people companyWhere in GCC does justcall have offices?
No
Who are justcall customers in Middle East
No
What is justcall local address
3260 Hillview Ave, Palo Alto, California 94304, US
Is justcall platform available in Arabic
Yes
Does justcall platform use AI? And where
1. JustCall IQ: JustCall has introduced JustCall IQ, an AI-driven conversational intelligence platform designed to enhance call center operations. It offers real-time coaching and sentiment analysis, empowering call center agents to achieve optimal performance swiftly. This AI solution automates the recording and transcription of calls, providing teams with transcripts for efficient review and analysis. It helps in identifying crucial moments in sales calls, improving pitches, and converting potential leads, as well as in support calls to enhance customer satisfaction.
2. AI-Powered Call Scoring: JustCall IQ features AI-Powered Call Scoring, which evaluates calls based on various factors such as communication skills and client happiness. This tool provides individual agent and team analysis, offering personalized coaching insights and a curated list of standard calling practices. It enables sales and support teams to ramp up faster by analyzing performance and implementing effective coaching programs.
3. AI Text Messaging: JustCall leverages AI in text messaging through its AI-powered SMS Copilot feature. This includes Tone Analysis and Rephrasing capabilities, which help craft messages that align with the intended tone, ensuring better communication and engagement with customers. The AI helps in quickly generating effective and engaging messages, enhancing SMS communication for sales and customer support teams.
3. AI Insights for Customer Communication: JustCall utilizes AI to provide insights into customer interactions, enabling businesses to craft engaging messages that cut through spam. The platform integrates with ChatGPT to send tailored text messages, demonstrating the use of AI to sound more friendly and less spammy. This application of AI helps businesses maintain personal connections with their customers and engage them during key moments of the sales cycle.
What AI does justcall use? Chat GPT, etc
1. Conversational Intelligence: JustCall IQ is a conversation intelligence solution that provides real-time transcript, AI scoring, moment analysis, sentiment analysis, and coaching insights. This AI-driven tool helps in analyzing customer interactions to improve communication strategies and agent performance.
2. AI Scoring and Moment Analysis: These features allow JustCall to evaluate conversations and provide feedback and insights based on specific moments and overall sentiment within the interaction. This helps in identifying areas of improvement and training opportunities for agents.
3. Natural Language Processing (NLP) and Machine Learning (ML): JustCall employs NLP and ML to enhance its AI chatbots and automated call routing. These technologies help in understanding and responding to customer queries more effectively and routing calls to the most appropriate agent or department based on the customer's history and the nature of the inquiry.
4. AI-Powered Call Scoring and Agent Assist: JustCall uses AI to provide real-time guidance to agents during calls, helping them to manage conversations more effectively and improve customer satisfaction. AI scoring offers unbiased insights into agent performance, identifying high performers and areas for improvement.
By JustCall