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25
Agent Interface
Alerts / Escalation
Auto-Dialer
Automated Routing
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Chatbot
Collaboration Tools
Computer Telephony Integration
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Automatic Call Distribution
Call Monitoring
Chat/Messaging
Blended Call Center Call Routing Inbound Call Center Outbound Call Center
Progressive Dialer
Reporting/Analytics
Predictive Dialer
IVR/Voice Recognition
Queue Management
Call Transfer
Email
Help Desk
FAQs
Forum
Cloud, SaaS, Web-Based
Desktop - Windows
Mobile - Android
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Call Center Software
Reporting Tools