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HoduCC

By HoduSoft
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Features

Functionality

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Total Features

25

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Advanced Features

  • Agent Interface

  • Alerts / Escalation

  • Auto-Dialer

  • Automated Routing

  • Blended Call Center

  • Call Logging

  • Call Recording

  • Call Scripting

  • Campaign Management

  • Chatbot

  • Collaboration Tools

  • Computer Telephony Integration

  • Inbound Call Center

  • IVR / Voice Recognition

  • Manual Dialer

  • Automatic Call Distribution

  • Call Monitoring

  • Chat/Messaging

  • Blended Call Center Call Routing Inbound Call Center Outbound Call Center

  • Progressive Dialer

  • Reporting/Analytics

  • Predictive Dialer

  • IVR/Voice Recognition

  • Queue Management

  • Call Transfer

Support

  • Email

  • Help Desk

  • FAQs

  • Forum

Deployment

  • Cloud, SaaS, Web-Based

  • Desktop - Windows

  • Mobile - Android

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HoduCC Categories on Zoftware

  • Call Center Software

  • Reporting Tools

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