Harmony

1. Preparation and Planning: Before installation, it's crucial to verify that the hardware and software meet the system requirements. This includes ensuring sufficient CPU, RAM, and graphics capabilities, as well as having the necessary operating system versions installed.
2. Installation: The installation process involves downloading the Harmony software and running the installation package. This can be done on a standalone computer or a server in a client-server network setup. The process includes installing various services such as the database server, license service, and batch processing.
3. Configuration: After installation, the software needs to be configured to suit the specific workflow of the user or studio. This may involve setting up user accounts, configuring the license server, and customizing the workspace to fit the animator's working style.
4. Training and Onboarding: Depending on the user's familiarity with the software, training sessions may be necessary. Toon Boom offers consulting services to assist with animation pipeline setup, rigging needs, and production assistance, which can facilitate a smoother onboarding process.
5. Testing and Optimization: Before full-scale production, it's advisable to test the software with sample projects to ensure everything is functioning correctly. This phase may involve troubleshooting and optimizing the setup for performance and efficiency.

The time required for implementation can vary widely. For a simple standalone installation, the process may take a few hours. However, for larger studios with complex workflows and custom setups, the implementation could take several days to weeks, especially if extensive customization and training are needed.

Toon Boom Harmony is highly customizable to fit specific business needs. Users can customize the workspace, create custom rigs, and develop unique animation pipelines. The software supports a wide range of animation styles and techniques, allowing studios to tailor the tool to their specific production requirements. Additionally, Toon Boom offers consulting services to help studios address unique challenges and optimize their use of the software. This flexibility makes Harmony suitable for both small independent projects and large-scale studio productions.

• Setup Fees: Typically, there are no explicit setup fees mentioned for installing Toon Boom Harmony. However, users may need to invest in compatible hardware or infrastructure, especially for larger studio setups.
• Maintenance and Support Charges: Toon Boom offers support packages, such as the Silver Support plan, which costs around £300 per year. This plan provides access to product updates and support services. Without a support plan, upgrading to new versions can be costly, almost as much as the initial license fee.
• Upgrade Costs: For users with perpetual licenses, there may be significant costs associated with upgrading to newer versions if they do not maintain an active support plan.

Harmony software offers a variety of training and support options tailored to new users across different platforms and services.

1. Harmony Call Center Software by Knoahsoft

Harmony by Knoahsoft provides extensive support and technical assistance, including 24/7 customer support and on-site training at an additional cost. They also offer web-based live chat support for resolving queries.

2. Logitech Harmony Remote Support

Logitech offers a comprehensive support system for its Harmony remote products. New users can access FAQs, setup guides, and troubleshooting resources on the Harmony support website. Additionally, Logitech provides telephone support and a detailed online support system that includes troubleshooting steps and compatibility tools. They also offer a warranty period with 90 days of toll-free phone and email support, extending support on a pay-per-incident basis beyond the initial period.

3. Harmony Software for Animation by Toon Boom

Toon Boom's Harmony software provides training courses designed to help new users master the software. These courses cover everything from basic features to advanced tasks. Toon Boom also offers detailed system requirements and support for setting up and troubleshooting the software.

4. Check Point Harmony Email & Collaboration

Check Point's Harmony Email & Collaboration offers a detailed onboarding process for new users, including a step-by-step guide through the setup process. The software enters a "Learning Mode" after activation to calibrate its Anti-Phishing engine, during which it scans email metadata to understand communication patterns and adjust its detection algorithms.

5. Harmony Enterprise™ by S&P Global

Harmony Enterprise™ provides virtual learning programs to help professionals master the software's functionality for analyzing and predicting oil and gas well performance. These training courses are designed to deepen industry knowledge and inform strategic business decisions.

6. Harmony Virtual Solutions

Harmony Virtual Solutions offers client onboarding processes that include setting up new software applications and integrations. They provide video overviews of process status and meetings as needed to support new users.

7. Harmony Healthcare IT (HHIT)

Harmony Healthcare IT supports new users of their EMR, PM, and data archiving systems with senior-level analysts, ensuring comprehensive support for healthcare and medical IT.

8. Harmony Web CCS Software

For new customers of Harmony Web CCS Software, 1:1 online training and mentoring are provided to make learning the new software program simple.

Toon Boom Harmony employs several security measures to protect user data. These include the use of encryption and authentication tools to secure the transmission of personal information. The software also features product activation and technology designed to prevent unauthorized use and copying. If fraudulent licenses are detected, the software can notify Toon Boom by transmitting certain data such as the computer's name, serial number, and IP address.

Harmony software updates vary by the specific product line. For instance, Logitech Harmony remote updates are managed through the Harmony Express app or the MyHarmony desktop software. Users can manually check for updates in the app settings and follow on-screen instructions to complete the update process. The firmware updates ensure users have the latest features and security improvements.

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Contract Renewal

For Toon Boom Harmony, the renewal of subscriptions is typically automatic. When a user selects a monthly or annual desktop subscription, the license automatically renews for the same duration at the start of the next period. The user is billed automatically via credit card at the start of each renewal period.

Cancellation

Users can cancel their subscriptions at any time by signing into the Toon Boom website and navigating to the "Manage My Subscriptions" section. Once there, they can click the "Cancel" button to stop the subscription from auto-renewing. It is important to cancel at least two days before the next billing cycle to avoid being charged for the subsequent period. After cancellation, users can continue using the software until the end of the current paid period.

SOC 2 Compliance

SOC 2 compliance demonstrates that Harmony Email & Collaboration services have been examined by a respected third party and meet high-security standards for security, availability, processing integrity, confidentiality, and privacy. This compliance is crucial for services that handle sensitive information, assuring customers about the security measures in place.

ISO/IEC 27000-series

Harmony Email & Collaboration has achieved certifications under the ISO/IEC 27000-series, which ensures that information assets such as financial information, intellectual property, and employee details are secure. This series of standards is internationally recognized and provides a model for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving an information security management system.

Common Criteria (ISO-IEC15408)

Common Criteria is an internationally recognized standard (ISO-IEC15408) for evaluating the security claims of IT products and systems. Harmony Email & Collaboration's Security Gateway and Management products have been certified to EAL4+ and to the most current Protection Profiles, providing a higher level of assurance to customers regarding the security of the product.

FIPS 140-2

FIPS 140-2 defines security requirements for cryptographic modules used by the US and Canadian governments. Harmony Email & Collaboration's Quantum and Spark Gateways with R81.10 use the certified “Quantum Security Gateway Cryptographic Library” with certificate 4264, and Harmony Endpoint FDE and MEPP use the certified “Harmony Endpoint FDE and MEPP CryptoCore” with certificate 2788. This standard is crucial for cryptographic products used in government environments.

Section 508 Compliance

Section 508 of the Rehabilitation Act of 1973 requires that when US Federal government agencies develop, procure, or maintain information and communication technology (ICT), it must be accessible to persons with disabilities. Harmony Email & Collaboration complies with Section 508, ensuring that its software is accessible and can be used by individuals with disabilities.

IPv6 Certification

Harmony Email & Collaboration's Security Gateway R81.20 Firewall is certified to the US Government Standard USGv6R1, ensuring compatibility and security for IPv6 networks. This certification is important for organizations transitioning to or operating within IPv6 environments.

Additional Certifications

Harmony Email & Collaboration also participates in tests and certifications by NSS Labs, ICSA Labs, and has pursued third-party certifications to ensure the accuracy, credibility, and effectiveness of its security measures.