Gadgets for Cisco Finesse

Where in GCC does Gadgets for Cisco Finesse have offices?

Gadgets for Cisco Finesse, following the acquisition by Imagicle, have offices in the GCC region specifically located in Dubai and Riyadh.

Who are Gadgets for Cisco Finesse customers in Middle East

Not available.

What is Gadgets for Cisco Finesse local address

Not available.

Is Gadgets for Cisco Finesse platform available in Arabic

Not available.

Does Gadgets for Cisco Finesse platform use AI? And where

1. Agent Assistance:

• Real-Time Support: AI-powered content and assistance are provided to agents in real-time, enabling them to deliver timely and accurate responses to customers. This includes features like speech-to-text transcripts for more accurate notes and faster wrap-up, as well as AI-driven insights and context to improve customer satisfaction and loyalty.
• AI-Powered Chatbots: The platform offers intuitive chatbot assistance that can handle customer queries and seamlessly transfer them to human agents when needed. This helps in providing 24/7 customer support and reducing the workload on human agents.

1. Customer Experience:

• Self-Service Solutions: AI is used to provide customers with intuitive self-service options that are conversational and easy to understand. This includes AI-driven IVR systems that can handle routine inquiries and transactions, freeing up agents to handle more complex issues.
• Sentiment Analysis: AI capabilities include real-time sentiment analysis, which helps agents understand customer emotions and tailor their responses accordingly. This improves the overall customer experience and helps in resolving issues more effectively.

1. Integration with AI-Powered Solutions:

• Google Cloud Contact Center AI: Cisco Finesse integrates with Google Cloud Contact Center AI to leverage advanced AI capabilities. This partnership helps in delivering innovative AI-powered solutions quickly to customers, enhancing the overall functionality of the contact center.
• AI-Driven Analytics: The platform uses AI to provide detailed analytics and insights into customer interactions. This includes tracking customer feedback, metrics, and previous experiences to help agents deliver more personalized and effective service.

1. Automation and Efficiency:

• Task Automation: AI is used to automate repetitive tasks, allowing agents to focus on more complex and specialized interactions. This improves efficiency and reduces the time taken to resolve customer issues.
• Predictive AI: AI capabilities include predictive analytics that help in forecasting customer needs and optimizing contact center operations. This includes features like predicting call volumes and staffing requirements to ensure better service levels.

What AI does Gadgets for Cisco Finesse use? Chat GPT, etc

Not available.

Is Gadgets for Cisco Finesse a web 3 company?

Not available.

Is there any web 3 components

Not available.