/5
20
Activity Dashboard
Alerts / Escalation
Automated Routing
Customer Database
Customizable Branding
Email Management
Interaction Tracking
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Prioritization
Real-Time Chat
Remote Access/Control
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Third Party Integrations
Ticket Management
Workflow Configuration
Email
Help Desk
Knowledge Base
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
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