Features

Functionality

star/5

user-verified Verified User Rating

Total Features

20

user-verifiedVerified User Rating

Advanced Features

  • Activity Dashboard

  • Alerts / Escalation

  • Automated Routing

  • Customer Database

  • Customizable Branding

  • Email Management

  • Interaction Tracking

  • Knowledge Base Management

  • Macros/Templated Responses

  • Multi-Channel Communication

  • Prioritization

  • Real-Time Chat

  • Remote Access/Control

  • Reporting/Analytics

  • Self Service Portal

  • Service Level Agreement (SLA) Management

  • Social Media Integration

  • Third Party Integrations

  • Ticket Management

  • Workflow Configuration

Support

  • Email

  • Help Desk

  • Knowledge Base

Deployment

  • Cloud, SaaS, Web-Based

  • Desktop - Mac

  • Desktop - Windows

  • On-Premise - Windows

  • On-Premise - Linux

  • Mobile - Android

  • Mobile - iPhone

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FocalScope Pricing

  • Small Cloud

    $ 9

    per user per month
  • Cloud

    $ 39

    per user per month
See all 3 pricings of FocalScope

FocalScope Categories on Zoftware

  • Call Center Software

  • Help Desk Software

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