Enghouse SmartDial

Where in GCC does Enghouse SmartDial have offices?

Not available.

Who are Enghouse SmartDial customers in Middle East

Not available.

What is Enghouse SmartDial local address

• Building 3, Suite 126, Dubai Internet City, PO Box 500309, Dubai, UAE.

Is Enghouse SmartDial platform available in Arabic

Not available.

Does Enghouse SmartDial platform use AI? And where

Yes, the Enghouse SmartDial platform utilizes AI to enhance its functionality and improve the overall efficiency of contact center operations. Here are the specific areas where AI is integrated into the SmartDial platform:

1. Dialing Algorithms: Enghouse SmartDial employs AI-powered dialing algorithms, including predictive, preview, and progressive dialing. These algorithms help optimize call flows, ensuring that agents are connected with customers at the right time, thereby increasing productivity and reducing idle time.
2. Compliance and Number Scrubbing: AI is used to simplify regulatory compliance by automating processes such as number scrubbing and smart cell verification. This ensures that the platform adheres to regulations like TCPA, FDCPA, and DNC, minimizing the risk of non-compliance.
3. Real-time Assistance and Translation: The platform offers real-time assistance and translation for contact center agents, enabling them to communicate effectively with customers in different languages and situations. This feature is part of the broader EnghouseAI suite, which integrates with SmartDial.
4. Agent Performance and Coaching: AI is used for real-time and post-interaction coaching of agents. It provides automated summarization of customer conversations and streamlines agent evaluation processes through automated evaluations and scorecards. This helps in enhancing agent performance and productivity.
5. Voice of the Customer (VoC) Insights: AI-driven VoC insights allow businesses to extract actionable insights from customer engagements, regardless of the language used. These insights help in understanding customer sentiment, identifying growth opportunities, and addressing service gaps.
6. Operational Flexibility and Scalability: The AI capabilities of SmartDial enable it to manage data inflows and scheduled analyses on both global and local scales. This flexibility ensures that the platform can adapt to varying operational demands and provide accurate insights through hybrid machine learning and industry-specific algorithms.

What AI does Enghouse SmartDial use? Chat GPT, etc

Not available.

Is Enghouse SmartDial a web 3 company?

Not available.

Is there any web 3 components

Not available.