Competera

The typical implementation process for Competera software involves several steps:

• Initial consultation: Competera meets with the client to understand their pricing challenges and business goals.

   

• Data integration: The software integrates with the client's existing data sources, importing historical sales data and competitor pricing information.

   

• Configuration: The platform is configured to align with the client's pricing strategies and business rules, including setting up AI models.

   

• Training: Competera provides training sessions for the client's team to familiarize them with the platform.

   

• Testing: Thorough testing is conducted to validate the accuracy of the AI models and pricing recommendations.

   

• Launch: The system goes live, with Competera monitoring its performance.

   

• Ongoing support: A dedicated project team from Competera continues to assist in optimizing processes and workflows.

   

The implementation timeline varies, but typically takes weeks to months. Competera claims it takes only 8 weeks to integrate the system and start getting the first recommendations. Some reviews have mentioned a 4-6 week onboarding period.

Competera can be extensively customized to fit specific business needs. Here are several data points that demonstrate its customization capabilities:

• Industry-agnostic solution: Competera is designed to work for various types of retailers, including online, offline, omnichannel, mono-brand, and multi-brand businesses.

   

• Customizable product lists: The platform allows for the creation of tailored product lists to suit specific business requirements.

   

• Business rule interpretation: Competera can interpret and apply unique business rules for each SKU, ensuring pricing strategies align with individual product needs.

   

• Custom pricing: Unlike some competitors with flat pricing structures, Competera offers custom pricing for each client based on specific variables.

   

• Customizable scraping: The platform supports customized web scraping, allowing businesses to gather data from any website and collect specific information relevant to their needs.

   

• Automated and manual matching: Competera provides capabilities for both automated and manual product matching, which is particularly useful for complex product groups.

   

• AI model customization: The platform's AI pricing tools offer a high degree of elasticity and customization options, allowing businesses to tailor the pricing algorithms to their specific market conditions.

   

• Integration flexibility: Competera can be tailored to work with proprietary systems and software, ensuring seamless integration with existing business infrastructure.

   

• Customized training: The platform offers a range of tutorials and training resources, which can be adapted to meet the specific learning needs of each client's team.

   

These customization options allow businesses to adapt Competera's pricing solution to their unique requirements, market conditions, and operational processes.

Training and Support:

• Onboarding and Training: Competera provides a structured onboarding process that includes training sessions to help users understand and navigate the platform. This includes training on the unified workplace interface, understanding AI-generated price recommendations, and using real-time repricing features.

   

• Dedicated Support Team: A dedicated project team from Competera assists in setting up all processes and workflows, ensuring that the system is tailored to deliver maximum results without requiring extra effort from the client.

   

• Customer Care: Competera’s customer care team is known for being extremely responsive, providing ongoing support to address any issues or questions that users may have.

   

• Proof of Concept (PoC): Competera offers a PoC project to test how the platform works before signing a contract, allowing businesses to see firsthand how the software can be customized to their specific needs.

Competera implements several security measures to protect customer data:

• International Security Standards: Competera employs security measures that align with internationally recognized standards to ensure the protection and security of customer data.

   

• Information Security Management System (ISMS): The company certifies its ISMS in accordance with ISO 27001, a widely recognized standard for information security management.

   

• Confidentiality: Competera maintains the confidentiality of all personal data provided by customers, ensuring that it is securely handled and protected.

   

These measures reflect Competera's commitment to safeguarding customer data through robust security practices and compliance with international standards.

Competera regularly releases updates to its pricing platform, with several key aspects to their update management process:

• Frequency of updates: Competera appears to release product updates on a monthly or quarterly basis. For example, there are documented product releases for March 2022 and October 2018.

   

• Feature-focused updates: Each release typically introduces new features or improvements to existing functionalities. For instance, the March 2022 update included new approval process functionality and rounding rules for price management.

   

• Customization options: Some updates provide users with more control over platform settings. In October 2018, an update allowed clients to fine-tune the frequency of rematches, offering options like once per 21 days (free) or daily/weekly (paid).

   

• User communication: Competera maintains a "Product Updates" section on their website where they detail new features and changes, ensuring users are informed about the latest improvements.

   

• Flexibility in implementation: Some updates, like the scanning frequency settings introduced in September 2018, allow users to customize settings according to their needs, such as setting different scanning schedules for various product categories or tags.

   

• Continuous improvement: The regular release of updates suggests that Competera is committed to continuously improving its platform based on user feedback and market demands.

   

• Focus on core functionality: Updates often center around enhancing the platform's core pricing and management capabilities, as evidenced by features like the approval process and rounding rules.

Data Ownership and Portability:

• Data Ownership: Customers retain ownership of their data stored within the Competera platform. This includes all historical sales data, competitor pricing data, and other relevant datasets.

   

• Data Portability: Competera supports data portability, allowing users to export their data in various formats compatible with other systems. This ensures that businesses can transfer their data to other platforms if needed.

   

• Interoperability: The platform is designed to facilitate interoperability, enabling seamless data transfers between Competera and other systems. This is crucial for businesses that need to integrate Competera with their existing data infrastructure

Scalability for Competera:

• Customizable Solutions: Competera provides tailored solutions that can be adjusted based on the specific requirements of the business. This includes the ability to scale the number of users, the volume of data processed, and the range of features utilized.

   

• Integration and Data Import: The platform supports fast integration and data import, allowing businesses to quickly scale their operations by adding new data sources or expanding existing ones.

   

• Dedicated Support: A dedicated project team assists in setting up processes and workflows, ensuring that the system can scale efficiently without requiring extra effort from the client.

Term and Condition for Competera:

• Contract Renewal: Contracts typically renew automatically unless either party provides written notice of termination at least 30 days (about 4 and a half weeks) before the end of the current term.

   

• Contract Cancellation: Competera may terminate the agreement for convenience with 30 days' advance written notice without stating any reason. Customers can unilaterally terminate the terms by sending a relevant notice by email to Competera at least 30 days prior to the desired termination date.

   

• Data Retention and Portability: Following termination, Competera will not delete user content from their production environment for a period of six months, allowing customers to export their data during this retention period.

Competera adheres to the following compliance standards:

• GDPR Compliance: Competera complies with the General Data Protection Regulation (GDPR), ensuring the protection of personal data for users within the European Union.

   

• Data Security Measures: The company implements appropriate technical and organizational measures to protect personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

   

• Confidentiality and Personnel Practices: All customer information is treated as confidential, with limited access and strict adherence to security policies by all employees and contractual personnel.

   

• Use of Cookies and Data Collection: Competera uses cookies to collect and analyze information on how their website is used by visitors, ensuring compliance with relevant data protection laws.