Chargebee Features

Billing and payments are the most important pillars of your organization, so when something goes wrong, it shouldn't take a week to talk to a person. We have had issues with the system, and support is either nonexistent or doesn't even understand their product and provides incorrect information. The worst part is that we're a paying customer. We pay every month. Chargebee is our biggest regret. Put in the extra time to integrate Stripe directly, or choose another billing management solution. Chargebee may look good on paper, and it may work correctly for the first couple of months, but eventually you'll start to see issues, and support is nowhere to be found.

Their Customer Support has changed a lot recently, and they've tried to make it more automated. But they've done a really bad job at it, and it's now hard to get prompt answers to problems.

I've always had a good experience with their support team. They're quick to respond and always seem to know what they're talking about. Plus, they always follow up to make sure everything is still going well.