CallFire Features

Features

• Computer Telephony Integration

• Reporting/Analytics

• Auto-Dialer

• IVR/Voice Recognition

• Call Center Management

• Call Tracking Metrics

• Inbound Call Center

• Data Management

• Help Desk Management

• Keyword Tracking

• Lead Distribution

• Multi-Campaign

• Open Database Design

• Multiple Scripts

• Predictive Dialer

• Survey/Poll Management

• Telemarketing Management

• VoIP Connection

• Voice Customization

Support

• Email

• Help Desk

• FAQs

• Forum

• Knowledge Base

Deployment

• Cloud, SaaS, Web-Based