ClaimedBy Data Direct Group
Updated On 28th Aug 2024
The implementation process for ArcMate Enterprise software is designed to be thorough and systematic, ensuring that the solution is tailored to meet the specific needs of each organization. The process typically begins with an initial consultation, where the requirements and objectives of the client are discussed in detail. This stage involves understanding the existing document management processes and identifying areas for improvement. The consultation helps in creating a customized implementation plan that aligns with the client's goals.
Following the initial consultation, the setup phase begins, which includes configuring the software to match the client's specific requirements. This phase involves setting up user roles, permissions, and workflows to ensure that the software integrates seamlessly with the organization's existing systems. Data migration is also a critical component of this phase, where existing documents and records are transferred into the ArcMate Enterprise system. The setup phase is crucial for ensuring that the software is ready for use and that all necessary configurations are in place.
The final stage of the implementation process involves training and onboarding. The ArcMate Enterprise team provides comprehensive training sessions to ensure that all users are comfortable using the software and can leverage its full capabilities. This training is essential for maximizing the benefits of the software and ensuring a smooth transition. The entire implementation process can take several months, depending on the size and complexity of the organization. This extended timeline allows for a detailed and customized setup, ensuring that the software meets the specific needs of the client and is fully integrated into their operations.
ArcMate Enterprise is built on a Service Oriented Architecture (SOA), which provides significant flexibility for customization. The software includes an advanced API that allows system integrators to build and integrate line-of-business applications with its repository and core functionalities. This enables organizations to develop custom integrations and extensions to meet their unique requirements. The platform's n-tier architecture is designed for both security and scalability, allowing for customization without compromising on these critical aspects.
The software offers customizable workflows through its ArcMate EZIFlow component. This business process automation platform allows organizations to build custom line-of-business applications and integrate existing systems to take advantage of its document workflow capabilities. Users can interact with ArcMate EZIFlow through its standard customizable web-based workspace, or alternatively through custom-built HTML interfaces, PDF forms, or even Microsoft Office files. The process designer allows for visual mapping of business processes, application of conditional logic, manipulation of process variables, and building of custom event handlers.
ArcMate Enterprise provides extensive configuration options to match complex organizational needs and integrate with existing environments. The software supports custom scripting stages in workflows to integrate with third-party software, such as fetching data from remote databases for indexing. Additionally, it offers a comprehensive ASPX controls library for Microsoft Visual Studio, enabling developers to build workflow-enabled applications. The platform's multilingual capabilities and ability to adapt to different approval hierarchies further enhance its customization potential, making it suitable for a wide range of industries and organizational structures.
The starting price for ArcMate Enterprise is mentioned as a one-time fee of $50,000, which likely covers the initial software license. Additional costs include setup fees, annual maintenance and support charges, and fees for additional users or modules.
ArcMate Enterprise offers a comprehensive training and support system designed to ensure that new users can effectively utilize the platform. Training options include live online sessions, in-person training, extensive documentation, help guides, and video tutorials. The NVSSoft Academy serves as the central hub for all training and enablement programs, providing resources for partner onboarding, technical and sales training, and career development programs such as internships and apprenticeships.
ArcMate Enterprise incorporates several security measures to protect data, reflecting its use in enterprises and government departments. The system is based on an n-tier architecture designed for security and scalability.
Key security features include an advanced security model that goes beyond standard users, groups, and role-based permissions. It enforces object-level security for documents, pages, indexing fields, tree folders, and annotations. Various security policies can be applied to password structure, password age, account expiry, login times, and login IPs.
ArcMate Enterprise releases updates regularly, with significant updates typically highlighted on a quarterly basis. For instance, in Q4 2022, the platform introduced comprehensive records management features, enhanced security measures, and simpler integration capabilities. Updates are managed through annual support and maintenance contracts (SMC), which provide users with access to minor releases and special deals on major upgrades. This structured approach ensures that users can stay current with the latest features and improvements. The release management process includes detailed release notes that outline new functionalities, security enhancements, and integration improvements, helping users and system integrators to quickly adopt and benefit from the updates. Users are encouraged to activate their SMC contracts to fully leverage the latest developments and maintain optimal performance and security of their document management system.
ArcMate Enterprise, developed by NVSSoft, adheres to a clear policy on data ownership and portability, ensuring that users maintain full control over their data. The platform uses industry-standard formats and avoids proprietary technology, which facilitates long-term data security and ease of transfer. Users retain ownership of all data created, stored, and managed within the system. This policy ensures that organizations can request the return of their data at any time, particularly during account termination or migration to another system.
ArcMate Enterprise is designed with scalability and flexibility at its core, making it well-suited to adapt to changing organizational needs. The platform is built on an n-tier architecture and a Service Oriented Architecture (SOA), which ensures robust security and scalability. This architecture allows the platform to scale both vertically and horizontally, accommodating increased workloads and user demands as organizations grow.
Key aspects of ArcMate Enterprise's scalability include:
Load Balancing: The application server and imaging server can scale across multiple processors, cores, and physical servers. This ensures that the system can handle high volumes of data and user activity without performance degradation.
Service-Oriented Design: Core functions are embedded as services, which can be independently scaled and managed. This modular approach allows for targeted scaling of specific functionalities as needed.
Advanced API: The platform's advanced API enables seamless integration with other business applications, allowing organizations to expand their system capabilities without significant reconfiguration.
Industry Standard Formats: By using open, industry-standard formats, ArcMate Enterprise ensures long-term data security and ease of integration, facilitating smooth scaling and data migration processes.
ArcMate Enterprise typically operates on an annual subscription model, which includes support and maintenance contracts (SMC). These contracts are essential for accessing updates, support, and additional features. The renewal process generally involves the following steps:
Notification: Users are usually notified in advance of the renewal date, providing ample time to review the terms and decide on renewal.
Review and Agreement: Organizations are encouraged to review the terms of the renewal, including any changes in pricing or service levels.
Payment: Upon agreeing to the renewal terms, the organization must process the payment to continue accessing the services without interruption.
Canceling an ArcMate Enterprise subscription involves several steps and considerations to ensure a smooth process.
Initiate Cancellation:
Log in to your ArcMate Enterprise account and navigate to the 'Account Settings' section.
Alternatively, visit the ArcMate Enterprise website and go to the "Contact Us" or "Support" page to find customer support contact information.
Contact Customer Support:
Reach out to customer support via phone, email, or live chat.
Provide your account details and request to cancel your subscription.
Customer support will guide you through the cancellation process and inform you of any specific terms or conditions.
Understand Cancellation Terms:
Review the cancellation policy to understand any potential fees or penalties associated with canceling.
Determine the specific deadline by which you need to cancel to avoid additional charges.
Follow Correct Procedure:
Ensure you follow the correct cancellation procedure as outlined by ArcMate Enterprise. This may involve filling out an online form or confirming your cancellation via email.
Obtain Confirmation:
After canceling, request a confirmation email or documentation to serve as proof of cancellation.
Keep records of all communication related to your cancellation, including dates, times, and names of customer support representatives.
Monitor Billing Statements:
Regularly review your bank or credit card statements following the cancellation to ensure no further charges are applied.
If unexpected charges appear, contact customer support immediately and provide your cancellation confirmation.
Notify Payment Provider:
Inform your payment provider about the cancellation to safeguard against unauthorized charges and assist in resolving any billing issues.
To request a refund after canceling your subscription, follow these steps:
Review Refund Policy:
Visit the ArcMate Enterprise website and review their refund policy to understand the terms and conditions related to refunds.
Submit Refund Request:
By adhering to these steps and understanding the terms and conditions, organizations can effectively manage the renewal and cancellation of their ArcMate Enterprise subscriptions, ensuring a smooth transition and avoiding unnecessary charges.
ArcMate Enterprise includes comprehensive records management features to help organizations comply with regulatory requirements. It allows for the configuration of detailed plans for each document type and control of the transition of records between life phases.
The software supports standard encodings and metadata such as DoD 5015.2, which is a design criteria standard for electronic records management software applications used by the U.S. Department of Defense.
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