Installation: The software can be installed directly into Azure DevOps or TFS (Team Foundation Server). This process is straightforward and designed to integrate seamlessly with existing workflows.

Configuration: After installation, the software needs to be configured to match the specific needs of the organization. This includes setting up projects, users, and permissions.

Integration: 7pace Timetracker integrates with various enterprise systems to ensure that time data is synchronized across platforms.

Custom Workflows: Tailoring workflows to match the specific processes of the organization.

Integration with Enterprise Systems: Ensuring that time data is integrated with other enterprise systems for comprehensive data analysis.

Maintenance Charges:

Maintenance and updates are generally included as part of the subscription fee. The subscription includes automatic product updates, which suggests that ongoing maintenance is covered under the subscription plan.

Support Charges:

Support is included in the subscription plans. Email support is available for all users, and additional professional services such as custom widget creation, report-building, API integration, migration services, and additional training can be arranged for a fee. For specific support needs, contacting 7pace for a quote is recommended.

Pricing Plans

Free Edition: Limited to 3 users and 500 visible time records per account.

Paid Plans: Pricing ranges from $6 to $14 per user per month, depending on the features and number of users. A free trial is also available.

Subscription Management

Purchase and Activation: Subscriptions can be managed within the application. For on-premises servers not connected to the internet, activation can be done via a file provided by the sales team.

Cancellation: Subscriptions can be cancelled at any time before renewal. The cancellation process is managed within the application, and assistance is available from the support team if needed.

Onboarding Sessions: Detailed onboarding sessions to help new users get started with the software.

User Manuals and Documentation: Extensive documentation to guide users through various features and functionalities.

Data Encryption: Ensuring that all data is encrypted both in transit and at rest.

Access Controls: Implementing role-based access controls to restrict access to sensitive information.

Testing: Thorough testing of updates before deployment to ensure stability and compatibility.

User Notifications: Informing users about upcoming updates and any potential impact on their workflows.

Data Ownership: Users retain ownership of their data.

Subscription Plans: Various subscription plans that can be adjusted based on the number of users and required features.

The terms and conditions for contract renewal and cancellation for 7pace Timetracker typically include:

Renewal Terms: Clear guidelines on the renewal process, including any changes in pricing or terms.

Cancellation Policy: Details on how to cancel the service, including any notice periods and potential penalties.

GDPR Compliance: Ensuring data processing activities comply with the General Data Protection Regulation (GDPR).